Field Service Training Program Manager

Job Description

Job Description

Clean Tech Job Description

Job Title: Field Service Training Program Manager

Department: Service

Reports to: US Director of Abatement Field Service

FLSA Status: Exempt

Position Summary / Job Scope

The Field Service Training and Development Manager is responsible for the design, development, and ongoing management of field service and technical training programs for Clean Tech, Inc. This role owns the full training lifecycle — from curriculum architecture and content development to scheduling, delivery logistics, and program evaluation. Working closely with subject matter experts, field service leadership, and FSTs at all levels, this position ensures training programs are current, competency-focused, and aligned with the organizational goals of the Service department.

Essential Functions and Major Responsibilities

• Own the design, structure, and continuous improvement of all field service training.
• Develop new training courses and update existing content to reflect current product platforms, procedures, and organizational standards.
• Define and manage delivery methods for each training component, including instructor-led training, hands-on lab sessions, student-led demonstrations, and self-directed learning.
• Own and maintain the field service training schedule, coordinating session timing, locations, equipment availability, and participant enrollment.
• Identify and engage subject matter experts (FSEs, engineers, and vendor specialists) to contribute to or co-facilitate technical content delivery.
• Develop and maintain all training materials, including course manuals, presentations, assessments, and hands-on evaluation guides.
• Evaluate training effectiveness through assessments, participant feedback, and performance data; use results to drive ongoing curriculum improvements.
• Maintain accurate records of training completions, certification status, and participant progress in support of the field service advancement process.
• Provide input and recommendations to the FST Progression Plan, including training requirements associated with each advancement level.
• Own the training center(s) equipment and coordinate the installation or setup of additional training resources as the program grows. Ensure that all training center tools and equipment are in working order for all scheduled training courses.
• Stay current on product updates, industry developments, and instructional best practices relevant to abatement systems and field service training
• Owns all training center equipment, including PV products, tools, and equipment, and ensures that machines are safe, accessible, and are always capable of supporting training classes.

Secondary Functions

• Support the organization with various training-related activities as assigned

QUALIFICATIONS

Minimum Knowledge and Skills

• Excellent written and verbal communication skills, with the ability to convey complex technical concepts to audiences at varying skill levels.
• Strong organizational and project management skills; ability to manage multiple training initiatives simultaneously.
• Proficient in Microsoft Office Suite (PowerPoint, Word, Excel, Teams, Outlook).

Preferred Education/Training/Experience

• 3+ years of experience in technical training or field service activities.
• Demonstrated experience or aptitude for developing and managing competency-based training programs.
• 2+ years of experience with abatement systems, vacuum technology, or other semiconductor equipment strongly preferred.
• Bachelor's degree in a technical, engineering, or education-related field preferred; equivalent experience considered.

Physical Requirements and Working Conditions

• Office-based role with heavy computer usage, with up to 25% of time spent in the Hillsboro, OR training center, including field-based work with the use of hand tools and diagnostic equipment.
• Up to 25% travel to customer locations or training center to support scheduled training activities. This may include time spent in a sub-fab environment requiring PPE such as a hard hat, gloves, safety glasses, and safety boots.

This job description is not intended to be all-inclusive. The employee may be requested to perform other reasonable, related duties as assigned by the immediate supervisor and other management as required. The Company reserves the right to revise or change job duties as business requirements dictate. It is also understood that the Company reserves the right to change work schedules as required.

Benefits include: Medical, Dental, Vision, 401(k) Profit Sharing, STD/LTD, Life Insurance, Vacation, Sick Pay, Holidays, EAP and more

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other protected class by local/state/federal laws.