Healthcare Scheduler

myPlace Health is built around a simple but powerful belief: older adults deserve the support they need to live safely, independently, and with dignity in their own communities. As a PACE (Program of All Inclusive Care for the Elderly) organization backed by SCAN Group, myPlace Health brings together customized medical care, social activities, and daily support for participants and their families – all under one roof. Our centers are more than healthcare facilities. They are vibrant community hubs where participants are known by name, valued, and supported as whole people. Behind that experience is a dedicated, interdisciplinary team working together to coordinate care, remove barriers, and improve quality of life for some of the most medically and socially complex populations. For employees, myPlace Health offers the opportunity to do deeply meaningful work in a highly collaborative setting. Team members are encouraged to contribute innovative ideas, and grow alongside a mission that prioritizes compassion, respect, and impact.The result is a culture where people feel connected—to their colleagues, their participants, and the communities they serve. At myPlace Health, work is more than a job. It’s a shared commitment to honoring what matters most. This is a fully onsite position in Los Angeles, CA 90057 As a Scheduler in our PACE program, you’ll play a key role in helping older adults access essential medical, therapy, and specialty services—all while working in a supportive, team‑oriented environment where your contributions truly matter. In this role, you’ll be the heartbeat of our scheduling operations, ensuring that participant appointments run smoothly, coordinating with our interdisciplinary care team, and making sure every detail is handled with care. Whether you’re scheduling new participant assessments, managing transportation logistics, or collaborating with providers, your work will directly support the well‑being of the seniors we serve. If you thrive in a fast‑paced, mission‑driven setting, enjoy problem‑solving, and take pride in keeping things running efficiently, we’d love to welcome you to our team! Responsibilities Coordinate and schedule participant appointments, managing and confirming medical, dental, therapy, and specialty appointments while ensuring alignment with individualized care plans and regulatory timeframes (PACE, CMS, DHCS). Facilitate external appointments by scheduling participant visits with specialists, diagnostic centers, and hospitals, ensuring all necessary referrals, authorizations, and transportation arrangements are in place. Track follow‑ups and keep caregivers and the IDT informed. Organize new participant orientation & initial assessments, scheduling orientation day for new participants and coordinating assessments across multiple disciplines, including medical, therapy, social work, Day Center, and nursing. Identify transportation needs and coordinate with the transportation team to ensure smooth onboarding. Optimize scheduling across care settings, acting as the “quarterback” of participant scheduling to minimize conflicts and optimize both participant and staff schedules. Collaborate with key teams including Transportation, Home Care, Medical Records, and Clinic teams to remove scheduling barriers and improve participant care coordination. Liaison between key departments, serving as the primary point of contact between the Senior Center Manager, Clinic staff, Medical Records, Home Care, and Transportation coordinators. Participant communication & follow‑up, placing confirmation calls for external provider appointments and ensuring participants have all necessary details. Manage scheduling conflicts & urgent requests by proactively identifying and resolving appointment conflicts, last‑minute cancellations, and urgent scheduling needs. Maintain accurate documentation, entering and updating appointment details in the EMR or scheduling software, ensuring compliance with internal and regulatory documentation standards. Other duties as assigned – adapt to the evolving needs of the PACE program and support additional scheduling‑related tasks as needed. Qualifications and Education High School Diploma or GED required. At least 2 years in medical scheduling, healthcare administration, or a related field (experience in PACE, home health, or senior care is a plus). At least 1 year of experience working with frail elderly participants. Bilingual in English and Spanish. Technical and Interpersonal Skills Experience using Electronic Medical Records (EMR) and scheduling software. Strong interpersonal and problem‑solving abilities, able to connect with participants, caregivers, and team members. Highly organized and detail‑oriented, capable of managing multiple scheduling requests simultaneously. Comfortable making independent decisions in urgent situations. Other Requirements This role is 100% onsite at our Greater Los Angeles Site (90057). Schedule is Monday – Friday, 8am‑5pm. Tuberculosis Screening Policy To ensure the health and safety of our members, if you are selected for this position, your job offer with SCAN will be contingent on providing proof of a negative tuberculosis screening within the last year. If you have a disability or sincerely held religious belief that prevents you from providing this information, SCAN will engage in an interactive process to evaluate reasonable accommodations. Benefits Base salary range: $20 to $27.50 per hour. Annual employee bonus program. Medical, dental, vision coverage. Generous paid‑time‑off (PTO). 11 paid holidays per year, plus 1 additional floating holiday. 401(k) retirement plan with employer match. Employee recognition program. Wellness program. #J-18808-Ljbffr