Account Representative - West Coast

Account Representative - West CoastThe Account Representative is responsible for managing assigned customer accounts and delivering a high-touch, luxury-level service experience. This role serves as the primary liaison between the company and its customers, ensuring requests are handled efficiently, issues are resolved promptly, and client relationships are maintained to the highest standards. The position operates in a remote environment while supporting West Coast business hours.Primary Duties and Responsibilities:Client Relationship Management (35%) Serve as the primary point of contact for assigned clients, ensuring a seamless and elevated customer experience Build and maintain long-term, trust-based relationships Understand client needs and provide tailored support and guidanceCustomer Experience & Support (25%) Respond promptly to client and sales rep inquiries, requests, and concerns Resolve issues with professionalism, discretion, and attention to detail Anticipate client needs and proactively provide solutions and recommendationsAccount Management & Coordination (15%) Support account maintenance activities, including status updates and service coordination Ensure accurate handling of client requests, orders, and follow-ups Act as a liaison between clients and internal teams to ensure execution and follow-throughLuxury Brand Representation (15%) Deliver a white-glove, personalized service experience aligned with luxury brand standards Maintain expert-level knowledge of products, craftsmanship, and brand positioning Represent the brand with professionalism, polish, and attention to detailCross-Functional Collaboration (5%) Partner with internal teams (Customer Care, Marketing, Operations) to support a seamless client experience Participate in monthly in-office collaboration sessions and trainings Share client insights and feedback to support continuous improvementAdministrative & Reporting (5%) Maintain accurate account records and client interactions in CRM systems Track service activity and provide updates as needed Prepare basic reports, documentation, and client communicationsEducation and Experience Profile:2–5 years of experience in customer service, account coordination, or client support rolesStrong communication and interpersonal skillsAbility to manage multiple priorities in a fast-paced environmentProficiency with CRM systems and standard business tools (Outlook, Teams, Excel, Salesforce)Ability to work independently in a remote setting while maintaining accountabilityRequired Skills:Strong relationship-building and communication skillsExceptional customer service mindset with attention to detailHave strong organizational skills and the ability to prioritize tasksAbility to manage multiple client relationships independentlyProficiency in CRM systems and digital collaboration toolsWork Environment:This position will be remote. This is a salaried non-exempt role. The annual salary is $44,540-$69,992. The final pay rate offered to the successful candidate will depend on experience, skill level, and other qualifications for the role.Benefits and additional compensation offered for this position are:Paid time off, including sick and vacation days12 paid holidaysJob-protected leave benefits in accordance with applicable lawMedical, dental, vision, and life insuranceSupplemental critical illness, hospital, accident, and indemnity available for purchaseHealth and flexible savings accounts subject to eligibility requirements401(k) plan with employer contributions and matching subject to plan eligibility requirementsAll benefits and additional compensation are governed by applicable Company policies and plans as they currently exist and may be amended in the future. If you require a reasonable accommodation to complete the application process, please contact View email address on click.appcast.io. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to any characteristic protected by applicable federal, state, or local law.