Front Office Assistant - Butler, PA

Day in the Life of a Front Office Assistant

Responsible for providing excellent customer service checking in patients, receiving payments, and assisting in daily operations.

Maintain friendly, professional attitude towards patients, offer a "white glove" experience.

Provide an exceptional experience by guiding new patients through their intake process.

Collect urine and saliva samples for patient drug screens as needed

Maintains daily financial records and reports

Coordinates with medical and clinical staff to coordinate intakes

Provides clerical and logistical support

Oversees patient accounts and financial responsibilities

Education and Experience Requirements:

• At minimum, High School Diploma or GED required.
• Customer Service experience in a fast paced environment preferred.
• Experience in healthcare, addiction medicine, office administration preferred.
• Lived Addiction experience is a plus.

Hours, Schedule, and Travel (if applicable)

It is expected that Front Office Assistants have flexibility to support on weekends and evenings. Expected hours for this role are 32 hours per week. Primary location is Butler, PA; but the position may require additional travel to Beaver, Grove City, New Castle, and Natrona Heights, PA to cover team additional shifts. See specific schedule requirements below.

• Monday - 8:00 AM to 4:00 PM
• Tuesday - 1:00 PM to 8:30 PM
• Wednesday - 10:00 AM to 6:00 PM
• Thursday - 8:00 AM to 4:00 PM
• Friday - 8:00 AM to 4:00 PM
• Every other Saturday - 8:00 AM to 2:00 PM

Position Benefits

• Have a daily impact on many lives.
• Excellent training if you are new to this field.
• Mileage reimbursement (if applicable) Crossroads matches the current IRS mileage reimbursement rate.
• Community events that promotes belonging and education. Includes but not limited to community cook outs, various fairs related to addiction treatment and outreach, parades, addiction awareness for schools, and holiday events.
• Opportunity to save lives everyday!

Benefits Package

• Medical, Dental, and Vision Insurance
• PTO
• Variety of 401K options including a match program with no vesture period
• Annual Continuing Education Allowance (in related field)
• Life Insurance
• Short/Long Term Disability
• Paid maternity/paternity leave
• Mental Health day
• Calm subscription for all employees