HUMAN SERVICES PROGRAM CONSULTANT I (PENDING RECLASSIFICATION)

Human Services Program Consultant I (Pending Reclassification)

This advertisement may be used to fill multiple positions. This position provides quality customer services on behalf of Florida Department of Health, Division of Children's Medical Services (DCMS) with any needs that come through the DCMS Toll-Free Line. This position is responsible for processing referrals, redeterminations, and attestations, ensuring appropriate documentation of activities and quality assurance reviews.

Your specific responsibilities include:

• Conducting reviews for eligibility screening services for enrolled or potential enrolled children for the State's health plan for children with special health care needs in collaboration with a registered nurse.
• Providing quality customer services on behalf of DCMS by conducting eligibility screenings to determine current and/or continued eligibility for enrolled or potentially enrolled children for the State's health plan for children and youth with special health care needs through the DCMS Clinical eligibility Unit Toll-Free Line.
• Evaluating the health status of the patient through parent-based screening or attestation with the parent/guardian, including taking appointments scheduled for eligibility screenings.
• Interpreting the client's special needs as reported by parent/caregiver.
• Escalating cases to a clinically licensed staff to handle complex cases.
• Documenting in accordance with established guidelines while using the current electronic medical record program.
• Providing resources for other state and local health related agencies to maximize support to client parents/guardians.
• Attending meetings and conferences directly related to roles and responsibilities.
• Performing other related duties as assigned.

Knowledge, skills and abilities include:

• Knowledge of organizational procedures, policies, practices, rules, and regulations.
• Ability to plan, organize and coordinate work assignments.
• Ability to meet deadlines and prioritize tasks effectively.
• Ability to communicate effectively verbally and in writing to express facts and ideas in a succinct and organized manner and make clear and convincing oral presentations.
• Ability to establish and maintain effective working relationships with others.
• Knowledge of medical terminology.
• Working knowledge of modern office business equipment, practices and procedures.
• Great interpersonal skills.
• Must be able to multi-task.
• Knowledge of computer software including applications.
• Must be an active listener and ask questions as appropriate.

Qualifications:

• Minimum: Valid Florida Driver's license.
• Preferred: 1-3 years eligibility screening, and/or call center preferred. Experience in a health program or programs for children with special healthcare needs. Experience with Client Relations Database System.

The benefits of working for the State of Florida include annual and sick leave benefits, nine paid holidays and one personal holiday each year, state group insurance coverage options, retirement plan options, flexible spending accounts, tuition waivers, and more. For a more complete list of benefits, visit

This position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration. Successful completion of a drug test is a condition of employment for safety-sensitive positions. Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace. Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center View phone number on click.appcast.io). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans' Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans' Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans' Preference documentation requirements are available by clicking here.

All documentation is due by the close of the vacancy announcement.

Location: Tallahassee, FL, US, 32301