PERSONNEL SERVICES SPECIALIST

Personnel Services Specialist

The Florida Department of Corrections, Bureau of Human Resources Services, is seeking a detail-oriented and motivated professional to support the Family Medical Leave Act (FMLA) Team within the Attendance & Leave Section. Support the Office of Human Resources point of contact for FMLA inquiries and processing. Ensure compliance with applicable state and federal laws, personnel rules, and Department policies. Provide support to the team, ensuring timely and accurate processing of FMLA applications. Work closely with field staff, employees, and supervisors to resolve questions and ensure appropriate documentation. Utilize systems such as People First, Kronos, FLAIR, Origami, and Axiom Pro to complete assignments. Maintain logs, databases, reports, and other records for management review. Create summary reports or data analyses as requested. Ensure all required training for the position is completed.

Commitment to providing excellent customer service. Ability to plan, organize, and coordinate daily work tasks. Clear and effective communication skills, both written and verbal. Ability to work independently, manage multiple assignments, and meet established deadlines. Ability to interpret and apply regulations, policies, and procedures accurately. Ability to build and maintain effective working relationships. Proficiency with Department systems such as People First, FLAIR, Kronos, Axiom Pro, Origami, ATMS2, CDC, Impromptu, and related databases. Strong computer skills, including Outlook, Word, Excel, PowerPoint, Visio, SharePoint, and general office technologies. Understanding of Florida Statute 440 and basic FMLA/FSWP principles.

High School Diploma or equivalent. One (1) year of work experience in any professional, administrative, customer service, office support setting, or an equivalent combination of secondary education and work experience. Experience using computers or office software (for example: email, Microsoft Office, or any workforce/staffing management systems). One year of professional HR/personnel experience. Experience handling confidential information. Experience processing FMLA actions or working with FMLA procedures in any system.