Digital Solutions Lead, Patient Services (Immunology)

Digital Solutions Lead, Patient Services (Immunology)

We are looking for a Digital Solutions Lead, Patient Services (Immunology) who is strategic, collaborative, and impact-driven to join us in our Patient Services – Immunology team, based in any of our UCB offices in Atlanta, Georgia, Raleigh, North Carolina, or Boston, Massachusetts. This is a hybrid role with approximately 40% on-site presence and 20% domestic and international travel.

About the Role

You will lead the design, execution, and evolution of digital solutions that power patient support and patient service programs across Immunology. Acting as the single digital owner for patient and healthcare professional services, you will translate strategy into execution by building scalable, technology-enabled capabilities that improve access, onboarding, engagement, and long-term adherence. This role blends strategic roadmap ownership with hands-on delivery, driving measurable outcomes for patients, healthcare professionals, and internal teams.

Who You'll Work With

You will be working in a highly cross-functional environment alongside Patient Services Operations, Patient and Healthcare Professional Experience teams, Commercial and Brand Marketing, Market Access and Reimbursement, Medical Affairs, Information Technology, Data and Analytics, Legal, Compliance, Regulatory, and Privacy partners. Externally, you will collaborate closely with digital health vendors, technology providers, and specialty pharmacy partners. This role serves as a central connector across teams, ensuring alignment, adoption, and impact.

What You'll Do

• Define and execute a multi-year digital enablement roadmap for patient services
• Lead implementation and optimization of digital platforms supporting patient and provider journeys
• Improve patient onboarding, engagement, adherence, and persistence through digital solutions
• Establish performance indicators, dashboards, and actionable insights for decision-making
• Standardize end-to-end patient and provider service journeys across markets
• Ensure regulatory, privacy, and data governance compliance across all digital initiatives

Interested? For This Role We're Looking For The Following Education, Experience And Skills

• Bachelor's degree required; master's degree preferred
• Ten or more years of experience in pharmaceutical, healthcare, or digital health environments is required
• Five or more years of experience in patient support or patient services operations is required
• Proven leadership of end-to-end digital transformation initiatives is required
• Strong project management, stakeholder influence, and vendor partnership experience is required
• Ability to interpret complex data and communicate insights with executive presence is required

The reasonably anticipated salary range for this position is $148,000-194,300 per year. The actual salary offered will take into account related knowledge, skills, experience and location among other factors and may fall outside the expected range.

Are you ready to 'go beyond' to create value and make your mark for patients? If this sounds like you, then we would love to hear from you!

About us UCB is a global biopharmaceutical company, focusing on neurology and immunology. We are over 9,000 people in all four corners of the globe, inspired by patients and driven by science.

Why work with us? At UCB, we don't just complete tasks, we create value. We aren't afraid to push forward, collaborate, and innovate to make our mark for patients. We have a caring, supportive culture where everyone feels included, respected, and has equal opportunities to do their best work. We 'go beyond' to create value for our patients, and always with a human focus, whether that's on our patients, our employees, or our planet. Working for us, you will discover a place where you can grow, and have the freedom to carve your own career path to achieve your full potential.

At UCB, we've embraced a hybrid-first approach to work, bringing teams together in local hubs to foster collaborative curiosity. Unless explicitly stated in the description or precluded by the nature of the position, roles are hybrid with 40% of your time spent in the office.

UCB is an equal opportunity employer. All employment decisions will be made without regard to any characteristic protected by applicable federal, state, or local law. UCB invites you to voluntarily self-identify during the application process. Provision of self-identification information is entirely voluntary and a decision to provide or not provide such information will not have any effect on your application for employment, your employment with UCB, or otherwise subject you to any adverse treatment. Any information you provide will be considered confidential and will be kept separate from your application and/or personnel file and will only be used in accordance with applicable laws, orders, and regulations.

Should you require any adjustments to our process to assist you in demonstrating your strengths and capabilities contact us on View email address on click.appcast.io for application to US based roles. Please note should your enquiry not relate to adjustments; we will not be able to support you through this channel.