Banking Operations Business Consultant

Job Title

This role plays a critical part in driving operational excellence across an assigned line of business.

You will lead high priority initiatives to analyze and evaluate internal systems and processes, identifying opportunities to improve efficiency, effectiveness, and quality of results. Your work will directly influence business outcomes and service delivery, often on initiatives that carry significant visibility and risk. In addition to hands on project leadership, you may coach and oversee a small team of analysts, providing guidance, feedback, and direction to ensure timely, high quality outcomes.

This is a full-time, onsite position (5 days per week) based in Charlotte, NC.

Essential Duties and Responsibilities

• Perform special projects as assigned in the general areas of problem identification and resolution, performance and productivity improvement as well as quality enhancements.
• Responsible for recommendation of improvements and enhancements within area of responsibility. This includes completing process mapping, workflow analyses, and process re-engineering.
• Prepare detailed procedural manuals for area of responsibility.
• Coordinate and participate in any training that is necessary as a result of conclusions reached in project-related activities or system implementation.
• Provide application support, which includes problem research, analysis, resolution, and on-call support.
• Upon assignment of a recommendation or stated enhancement project, complete a full evaluation to include efficiency, effectiveness and cost benefit analysis.
• Maintain and communicate knowledge of industry trends and technology. Develop and maintain a professional relationship with vendors supporting assigned systems.
• Help ensure regulatory compliance as applicable.
• Act as the technical resource for assigned systems, to include preliminary project plans, project workbooks, etc. for necessary actions involving IT for enhancements, upgrades or implementation.
• Maintain statistics, records and reports that help establish quality control standards at an acceptable rate.

Required Qualifications

• Bachelor's degree in business or equivalent education and related experience
• Seven years of banking experience, three years as a Line of Business expert or Senior Business Analyst
• Excellent negotiation and presentation skills.
• Thorough analytical, planning and quality control, problem-solving and organizational skills
• Demonstrated proficiency in basic computer applications, such as Microsoft Office software products.
• Strong interpersonal and communication skills, verbal and written; ability to successfully interact with and influence all levels of management and staff.
• Creative, flexible, decisive, and adaptable to a dynamically changing business/production environment
• Ability to support daily activities for large, multi-function operations of moderate to high risk in operations in a 24 X 7 environment
• Thorough understanding of process and production management principles.
• Demonstrates effective strategic planning and process improvement aptitude for multiple bank operations functions

Preferred Qualifications

• Advanced degree in Business, or equivalent education and related experience

Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace.