Customer Service Representative | Direct Hire

Job Description

Job Description

Customer Service Representative – Order Processing Specialist
Grand Rapids, MI (On-Site)
Monday–Friday | 8:00 AM–5:00 PM
Salary: $40,000–$55,000 Annually (DOE)

About the Role
Our client is seeking a detail-oriented Customer Service Representative to support customer orders from entry through delivery. This role is heavily focused on order processing, data entry, inventory checks, order accuracy, and customer communication.
The ideal candidate enjoys working with customers, has strong attention to detail, and can manage multiple orders while ensuring accuracy and excellent service.
Key Responsibilities

• Process customer orders accurately through internal systems.
• Review orders for correct quantities, pricing, ship-to information, and product availability.
• Confirm orders with customers and provide updates on status and delivery timelines.
• Check inventory levels and communicate product availability.
• Respond to customer inquiries by phone and email.
• Maintain accurate customer and order records.
• Partner with sales, warehouse, and shipping teams to resolve order issues.

Qualifications

• Previous customer service, order entry, sales support, or administrative experience.
• Strong data entry skills and attention to detail.
• Excellent communication and problem-solving abilities.
• Comfortable working with customers by phone and email.
• Ability to learn new products and systems quickly.

Benefits

• 401(k) match
• Health, dental, vision, life, and AD&D insurance options
• PTO and paid holidays

If you are a customer-focused professional with strong order processing and administrative skills, we encourage you to apply!

• Email: View email address on ziprecruiter.com
• Call: Daisy at View phone number on ziprecruiter.com

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

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