Operations Manager - Switchgear Repair

Overview IPS is built on a foundation of strong leadership, guided by our shared values of safety, accountability, integrity, teamwork, entrepreneurial spirit, and customer‑focus. As a senior leader at IPS, you’ll be able to shape strategic initiatives, inspire teams, and influence the future of our organization. We are looking for servant leaders who are action‑oriented and committed to delivering unmatched customer and employee experiences. Your leadership will drive transformative projects, redefine industry standards, and leave a lasting legacy. At IPS, you’ll find a platform for high potential growth, competitive compensation, and the opportunity to make a meaningful impact. If you’re ready to lead with vision and inspire innovation, become a key player in our journey to redefine success. Responsibilities & Expectations Inspect, test, and maintain low, medium, and high voltage electrical power distribution equipment through both in shop and onsite repair & maintenance. Partner with sales team to draft quote proposals for future work and conduct onsite pre‑bid job walks as needed. Occasionally act as a working Lead. Provide technical guidance to the team and customers. Draft and finalize inspection and maintenance reports for customers in conjunction with the technicians. Direct the hourly workers to work safely and actively participate in all site‑specific safety audits, incident reports, training, Job Hazard Analysis, LOTOs, housekeeping, and inspection activities. Enforce accountability at all levels with consistent record‑keeping, training, and one‑on‑one cadence meetings with each employee. Encourage, support, and enable the switchgear segment through servant leadership while listening to and taking input from the skilled workforce and fostering teamwork – building a OneIPS culture between Management and Union hourly employees. Be an effective communicator to keep the team focused on the customer and continuous improvement in the processes, skills and team performance that differentiates IPS from the competition. Plan, direct, and coordinate hourly labor requirements on the shop floor to support the incoming tear‑downs, inspections, production repair jobs and field service jobs. Participate in day‑to‑day management and own the labor component to participate in planning the labor to support the production schedule taking into consideration overtime rush jobs and vacation schedules. Develop and evaluate project‑specific work plans and customer communication reporting requirements. Assist with customer job inspection visits to ensure work is being safely performed to schedule and specification. Lead the continuing development of the Quality Program by adding support and development of documentation, work instructions and process standards where needed and improving existing processes. Lead the effort to improve Key Customer Facing Metrics (Quality, Time to Quote, Approval to Ship and Ship to Invoice) as well as Key IPS Metrics (Safety, Margin Performance vs. Work Plans, Labor Utilization, Direct and Indirect Costs). Partner with the Customer Service Team to keep business ERP system up to date: developing work plans, opening jobs, identifying materials to be sourced, and preparing billing. Qualifications and Competencies Minimum of six years of low, medium, and high voltage switchgear testing, repair, and quoting. Have experience with health and safety programs including lock‑out‑tag‑out (LOTO). Ability to read, interpret, and identify LOTO points from one‑line diagrams. Three years’ experience of leading a team of repair technicians preferred. Two or more years’ experience working with low and medium voltage pad mount transformers – testing, oil sampling, and component change‑out preferred. NETA Certification Preferred, But Not Required MSHA 30 CFR Part 46 (coal/metal/non‑metal | above ground/underground) certification preferred but not required. Experience with various manufacturers and types of switchgear components, including breakers (air magnetics, vacuum, SF6 or oil‑filled), contactors, relays, control systems, load break switches, switchgear lineups, etc. Knowledgeable on how to operate and interpret the readings from an insulation resistance tester, ductor, ratio, primary and secondary injection, hi‑pot, turn‑to‑turn resistance tester, and Doble power factor test set. Strong analytical skills as well as oral and written communication skills. Experience writing, assembling, and reviewing test reports. Able to work overtime when needed. You’ll Thrive at IPS if you… Lead with integrity and prioritize safety. You demonstrate high standards and commit to a safe, ethical workplace. Value teamwork and accountability. You work well with others, take responsibility, serve others, and deliver on your commitments. Focus on the customer. You are dedicated to providing an unmatched customer experience and exceeding expectations. Have an entrepreneurial spirit. You’re proactive, innovative, and thrive in a fast‑paced environment. Communicate effectively and with purpose. You keep everyone informed with clear, concise communication. Stay curious and love to learn. You continuously seek new knowledge and grow personally and professionally. Who We Are At Integrated Power Services (IPS), we're committed to empowering you to make a meaningful impact. As the industry's leading and fastest‑growing service provider, IPS offers single‑source electromechanical and power management solutions to enhance the reliability of critical infrastructure across North America and the United Kingdom. We serve over 30,000 essential customer locations, from renewable energy pioneers to hospitals, manufacturers, and municipalities, helping them avoid costly downtime and ensure mission‑critical operations. When you join IPS, you're joining a team that's revolutionizing equipment and process reliability across diverse sectors, from power generation to petrochemicals, and beyond. You'll learn from industry experts, grow alongside a talented workforce, and be part of a company that is built on the Shared Values of Safety, Integrity, Teamwork, Accountability, Customer Focus, and Entrepreneurial Spirit. Benefits Paid Time Off (PTO) 401k Employer Match Bonus Incentives Tuition Reimbursement Program Medical, Dental and Vision plans Employee Assistance Program (EAP) And more! #J-18808-Ljbffr Integrated Power Services