Associate IT Portfolio and Project Analyst

Overview The Metropolitan Transportation Authority (MTA) is North America’s largest transportation network, serving 15.3 million people across a 5,000-square‑mile area surrounding New York City. This role supports the MTA IT Department by managing specific components of product planning and development, translating business requirements into technical specifications, and ensuring alignment with strategic goals. The position is eligible for teleworking (currently two days per week). Responsibilities Under direct supervision, manages specific components and assigned tasks within the product management and/or service development process. Translates business requirements to technical requirements for developers to understand. Assists with the development of user stories with traceability to the source. May assist with the analysis of business operations to identify process improvement opportunities and model current and desired scenarios using defined models, methods, and tools. Maintains and runs reports to evaluate value realization against product, risk management, service, or project goals and objectives. Assists the testing team with the development of test cases based on the requirements. Assists with the delivery and collection of organizational assessments. Participates in product demos and testing, and attends industry presentations. Assists or performs product demonstrations. Supports the development of service/product descriptions and helps maintain service/product catalogs and documentation. Assists with the execution of resourcing activities in collaboration with delivery team managers. Research market trends and customer behavior that will help contribute to feature development and operational improvements. Supports the development of customer journey maps and product innovation roadmaps. Collaborates closely with product & operations management, developers, and designers to implement product enhancements based on business requirements. Actively participates in agile ceremonies. Assists with the development of effective reports and documents to communicate findings and analysis to the team and business stakeholders. Works closely and directly with design and engineering teams to deliver solutions that have demonstrable and measurable impact. Engages closely with the engineering team to determine the best technical implementation methods to achieve customer and business objectives. Partners with engineering, design, data, lifecycle, and member support teams to support building software collaboratively and inclusively. Performs other duties and tasks as assigned. Observes the work performed by the contractor. Addresses performance issues with the contractor when possible. Escalates issues to other parties as needed. Abides by MTA attendance expectations and requirements by attending regularly and reliably. Provides technical advice to project teams and mentors less experienced staff to foster talent development. Required Qualifications Education: Bachelor’s degree and a minimum of 1 year of relevant experience. An equivalent combination of education and experience may be considered in lieu of a degree. Experience: 1 year in a related role. Preference for at least one certification in the current platform/domain/technical domain. Technical Skills Expert experience with common developer productivity tools such as Jira and Confluence. Understanding of technical concepts and the ability to translate them into actionable tasks. Process-focused execution, having successfully driven technical programs for enterprise products in a fast‑paced environment. Experience working with enterprise customers and project management tools and workflows. Customer journey management and familiarity with product delivery. SQL proficiency and experience with data analysis tools; familiarity with programming languages such as Python or R for data handling and analysis. Experience in business analysis or project management and familiarity with all phases of business application development lifecycle. Agile methodology experience and knowledge of IT service development concepts. Ability to deliver quality service and basic knowledge of how systems relate to business processes. Behavioral Skills Active listening, attention to detail, customer service, prioritization, and problem‑solving skills. Independent and strategic work style. Risk identification, analysis, and development of effective mitigation strategies. Basic skill set for understanding various technologies, systems, and potential risks. Critical thinking, problem‑solving, and decision‑making skills. Strong interpersonal, verbal, and written communication skills, collaborating with technical and non‑technical peers. Ability to assist multiple simultaneous projects and prioritize tasks based on urgency and impact. Hands‑on experience with related tools and ability to work under pressure to meet deadlines individually and collaboratively. Logical thinking, problem assessment, and results orientation. Identification of business and technology risks and associated vulnerabilities. Effective oral and written communication with team members, customers, management, and support personnel. Adeptness at establishing and maintaining effective working relationships at all levels within the organization. Competencies Collaborates : Building partnerships and working collaboratively with others to meet shared objectives. Cultivates Innovation : Creating new and better ways for the organization to be successful. Customer Focus : Building strong customer relationships and delivering customer‑centric solutions. Communicates Effectively : Developing and delivering multi‑mode communications that convey a clear understanding of the unique needs of different audiences. Tech Savvy : Anticipating and adopting innovations in digital and technology applications. Technical Skills : Specialized knowledge and expertise on tools, programs, domains, platforms, and products used for specific tasks. Values Diversity : Recognizing the value that different perspectives and cultures bring to an organization. Other Information Pursuant to the New York State Public Officers Law & the MTA Code of Ethics, all employees who hold a policymaking position must file an Annual Statement of Financial Disclosure (FDS) with the NYS Commission on Ethics and Lobbying in Government (the “Commission”). Equal Employment Opportunity MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including with respect to veteran status and individuals with disabilities. MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply. #J-18808-Ljbffr Metropolitan Transportation Authority (MTA)