Admitting Worker, Sr. (f/t)

Senior Admitting Worker Under the supervision of the Patient Access Services Manager, the Senior Admitting Worker (SAW) works primarily in a designated unit but may rotate or be assigned to other areas or sites as outlined in the Admitting Department Expectations. The SAW is responsible for greeting patients, verifying identity, checking in patients, and coordinating escorts upon arrival for services and/or after triage by the nurse. The registration process includes gathering demographic and financial information and entering it into the computer system quickly and accurately. Duties also include cash collection and posting as appropriate. The SAW must understand their role and provide superior customer service, maintain a high degree of professionalism, and comply with all guidelines established by Medical Center Policies and Procedures. The SAW uses a variety of hospital information systems to communicate with patients and visitors and to respond to inquiries efficiently. All Senior Admitting Workers serve as ambassadors for patient experience. The incumbent meets patient needs, demonstrates willingness to learn new skills, and fosters a harmonious work environment that consistently provides high‑quality patient care and customer service. Team members promote cooperative relationships with doctors, other disciplines, and the public by facilitating communication, demonstrating honesty and respect, displaying sensitivity to cultural differences, and accepting and providing professional feedback. Requirements High school diploma, GED, or equivalent. Demonstrated strong customer service skills. Prior experience in healthcare, insurance‑related or comparable level. Ability to problem‑solve; analyze data and recommend changes. Ability to multi‑task and prioritize. Ability to follow instructions; work quickly and accurately in a fast‑paced environment. Basic PC skills and proficiency in Microsoft Office; typing 30 wpm. Analytical and grammatical skills necessary to communicate effectively verbally and in writing. Articulate and concise oral communication and the ability to write clearly and concisely. Ability to work collaboratively with a culturally diverse staff and patient/family population. Ability to work independently with minimum supervision. Preferences Two or more years of experience in healthcare, insurance‑related or comparable level. Proficiency in health insurance eligibility and authorization requirements. Epic experience; Admissions, Discharges, and Transfers (ADT) experience. Second language. Previous experience in hospital, insurance payer, or physician's office setting. Basic knowledge of medical terminology. Knowledge of government program regulations, MediCal, Medicare, MIA, CCS, and other third‑party payors. The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law. #J-18808-Ljbffr University of California - San Francisco