Mental Health Technician (CRU)

Job Description

Job Description

 

Job Summary

 

Under the direct supervision of the Unit Charge Nurse, the Behavioral Technician helps maintain a safe, supportive, and therapeutic environment for individuals in mental health crisis. This role requires emotional sensitivity, adaptability, and proactive behavioral observation. Working closely with a multidisciplinary team, the technician monitors individuals, assists with daily activities, and responds compassionately to behavioral changes. The ideal candidate is empathetic, person-centered, and thrives in dynamic settings. This position will work 3.12-hour shifts with rotating weekends. 
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Schedule

The schedule for this role is three 12-hour shifts , including every other weekend (Saturday and Sunday) . We are hiring for both day shift and night shift clinicians.

• Day Shift: 7:00 AM – 7:30 PM
• Night Shift: 7:00 PM – 7:30 AM

 

Essential Functions

 

• Assist Nursing staff with duties as directed, for example: patient supervision, vitals, room searches, patient searches, etc. 
• Recognizes, responds to, and assists in crisis situations and provides interventions as necessary. 
• Delivers indirect and selected direct patient care as directed by facility leadership. 
• Conducts intake processes, searches of belongings and patients and completes BAC’s and drug screen observations as directed by facility leadership. 
• Monitors patient activity and documents any significant patient issues. 
• Records rounds and ensures patient safety as specified in EHR. 
• Conducts regular facility and grounds checks, advising facility leadership of any irregularities or safety concerns. 
• Notifies and reports any health and safety issues, significant patient concerns and any out of the ordinary occurrences to facility leadership immediately. 
• Completes all documentation requirements prior to the end of the shift. 
• Performs basic housekeeping duties. 
• Facilitates and leads daily groups as directed by facility leadership if applicable. 
• Attends all staff meetings and in-service trainings. 
• Completes all online training, policy verification, and ensures that their employee HR file is kept up to date. 

 

Job Requirements and Qualifications

 

Education: High school diploma or GED; Associate degree or higher preferred

Licensure: Valid driver’s license required  

 

Training Requirements (licenses, programs, or certificates):

• BLS
• Recipient Right’s 
• De-escalation training
• Completion of agency-specific onboarding and crisis intervention training 
• Ongoing professional development in trauma-informed care and recovery coaching

 

Experience Requirements:  

• Minimum of 1 year of experience working with a crisis, hospital or school environment.

Preferred Experience:  

• Experience in working with Electronic Health Record systems 
• Experience in customer service 
• Experience in crisis de-escalation 
• Experience working with adults with severe mental illness, substance use disorder or intellectual/developmental disabilities 
• Experience working with children with serious emotional disturbance 
• Background in recovery-oriented or trauma-informed care environments 

Job Specific Competencies/Skills:

• Interpersonal Skills 
• Strong Organizational Skills 
• De-escalation and conflict resolution 
• Clinical knowledge of mental health and suicide prevention 
• Strong time management 
• Ability to remain calm and supportive in high-stress situations 
• Flexibility to adapt to evolving needs and schedules 
• High emotional intelligence and empathy 
• Strong critical thinking and decision-making abilities 

 

 

Knowledge Requirements:

• HIPPA
• Microsoft 365
• Recipient Right’s
• Mental Health Code
• Medicaid Manual

 

 

 

Oakland Community Health Network’s Core Competencies:

• Interacting with others in a way that gives them confidence in one’s intentions and those of the organization; demonstrating loyalty to the organization and its mission and values; maintaining social, ethical, and organizational norms; firmly adhering to codes of conduct and ethical principles. (Integrity/Building Trust)
• Making customers and their needs a primary focus of one’s actions; developing and sustaining productive customer relationships, recognizing that the ultimate customer is the person served. (Customer Focus)

• Actively identifying new areas for learning; regularly creating and taking advantage of learning opportunities; using newly gained knowledge and skill on the job and learning through their application. (Continuous Learning) 
• Setting high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence in addition to consciously adopting organizational standards of excellence. (Work Standards)
• Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message. (Communication)

 

 

Additional Information

 

(Travel required, physical requirements, on-call schedules, etc.):

 

Must be available for meetings and events which may occur outside of standard office hours.

• Work performed primarily in a crisis center environment.
• The ideal candidate must be able to complete all physical requirements of the job with or without a reasonable accommodation.