IT Delivery Manager

Job Summary:

Manages teams responsible for developing and delivering IT solutions for the business and clients; analyzes trends in technology and the impact of emerging technologies on the business; provides assessments and solutions to address technology and business issues; manages financial resources of the firm while ensuring the development of high-quality, low-cost technology solutions aligned with client and business needs; and establishes relationships with employees and key stakeholders (internal and external).

Job Duties and Responsibilities:

• Leads and mentors staff of employees that may consist of other supervisors, consultants and professional staff at the business function level.
• Accountable for hardware and/or software planning, business partner selection, acquisition, Tier 3 problem resolution, set-up integration, testing and installation.
• Contributes to the development of annual technology solution plans. Assesses client requirements; analyzes the architecture of business events and data that support the architecture; evaluates possible solutions; and presents recommendations to management.
• Works with business units to set priorities and annual investments. Responsible for all aspects of budget for supported products and services.
• Contributes to and influences the development of standards and decisions regarding changes to systems/applications and provides technical and business expertise.
• Manages all aspects of systems analysis, design, development, installation, maintenance, and enhancement for mission-critical application systems for an assigned business unit/area.
• Resolves client technical problems; develops the technical related responses to Requests for Quotes (RFQ's); address technical product issues, delivering and installing new software releases.
• Develop project resourcing strategies, allocating budget, staff, tools, and specialized support necessary for cost-effective implementation and training. Provides direction and integrate activities with other IT departments; ensure successful implementation and support.
• Works with departments supported to establish performance metrics to ensure needs are being properly met. Monitors and analyzes performance metrics, sharing results with users.
• Responsible for business partner management and contract negotiation of supported products and services. Participates on advisory level counsels to drive strategy and roadmap for supported product and services.
• Organizes and coordinates the activities team memberd with installation, deployment and upgrade of software, hardware and network facilities as it relates to the environment.
• Manage the technical interface to the business unit/clients, to include RFQ specification review, hand-son testing and modeling and interfacing with development for systems design.
• Works to ensure technology solutions are compliant with architectural standards and established methodologies and practices.
• Build and maintain good relationships with clients; ensure processes are integrated to support expected client needs and service levels.
• Manages the day-to-day activities of the assigned area. Provides leadership, direction and growth opportunities to members of the department, performing those responsibilities in accordance with the Firm's policies and applicable laws. Responsible for interviewing, hiring, planning, assigning or directing work, appraising performance, disciplining team members and resolving problems.
• Manages the development and delivery of training for internal IT and external users to ensure productive use of existing and new systems
• Each team member is expected to be aware of risk within their functional area. This includes observing all policies, procedures, laws, regulations and risk limits specific to their role. Additionally, they should raise and report known or suspected violations to the appropriate Firm authority in a timely fashion.
• Performs other related duties as required.

The information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job

Pinnacle is an Equal Opportunity Employer committed to fostering an inclusive work environment.

Minimum Education:

Bachelor's Degree required in Computer Science, Information Systems, or related field.

Minimum Experience:

8 years of IT work experience including supervising team(s) responsible for software application and/or business unit support.

Required Knowledge, Skills & Abilities:

• Stand or Walk Regularly
• Sit Regularly
• Talk and Hear Regularly
• Ability to see objects up close or at a distance, use peripheral vision, identify basic colors
• Use of Hands/ability to reach

Preferred Knowledge, Skills, & Abilities:

• Experience with Oracle Accounting Hub and/or FDI.
• Prior experience in banking or financial services.
• PMP, ITIL, or Agile certification.
• Experience driving platform consolidations or modernization initiatives.