Salary: $73,105.00 - $130,309.00 Annually

Location : GOVERNMENT CENTER 141 PRYOR STREET, GA

Job Type: FULL-TIME

Remote Employment: Flexible/Hybrid

Department: INFORMATION TECHNOLOGY

Opening Date: 04/19/2024

Closing Date: 4/24/2024 11:59 PM Eastern

Pay Grade:: 21

UNCLASSIFIED POSITION

IN THE DEPARTMENT OF INFORMATION TECHNOLOGY

Minimum Qualifications:

Bachelor's Degree in Business, information technology, information systems, computer science or a related field required; supplemented by four years of experience in communications or change management to include 2 years of lead or supervisory experience; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job.

Specific License or Certification Required: Must possess and maintain a valid Georgia driver's license.

Specific Knowledge, Skills, or Abilities : Must be able to demonstrate proficiency in performance of the essential functions and learn, comprehend, and apply all county or departmental policies, practices, and procedures necessary to function effectively in the position.

Examination:
The examination will consist of an evaluation of education and experience, accomplished by analysis of the application. Application must document that the applicant possesses the minimum knowledge, skills, education and experience as listed to be rated as qualified. If selected, an official, accredited college transcript is required, at time of employment, for all degrees/course work used to qualify for this position.

ALL APPLICATIONS MUST BE COMPLETED IN FULL BEFORE THEY ARE SUBMITTED. PLEASE REVIEW ALL APPLICATIONS FOR ACCURACY AND MAKE ALL CORRECTIONS BEFORE SUBMITTAL BECAUSE ERRORS CAN RESULT IN NOT MEETING THE MINIMUM QUALIFICATIONS. ADDITIONAL INFORMATION WILL NOT BE ACCEPTED AFTER APPLICATIONS ARE RECEIVED BY THE DEPARTMENT OF HUMAN RESOURCES MANAGEMENT.

Purpose of Classification:
The purpose of this classification is to manage and develop internal communications related to IT services, including status and service changes, organization-related news, and events.

Essential Functions:

The following duties are normal for this position. The omission of specific statements of the duties does not exclude them from the classification if the work is similar, related, or a logical assignment for this classification. Other duties may be required and assigned.

Supervises, directs, and evaluates assigned staff: develops and oversees employee work schedules to ensure adequate coverage and control; compiles and reviews timesheets; approves/processes employee concerns and problems and counsels or disciplines as appropriate; assists with or completes employee performance appraisals; directs work; acts as a liaison between employees and management; and trains staff in operations, policies, and procedures.

Organizes, prioritizes, and assigns work: prioritizes and schedules work activities in order to meet objectives; ensures that subordinates have the proper resources needed to complete the assigned work; monitors status of work in progress and inspects completed work; consults with assigned staff to assist with complex/problem situations and provide technical expertise; provides progress and activity reports to management; and assists with the revision of procedure manuals as appropriate.

Manages internal communications related to Fulton County IT services; develops and execute communications plans for IT related initiatives for County departments, and employees; provides guidance to IT teams regarding communications of IT services, including IT strategies, program progress, new innovative initiatives, and service quality; develops metrics to measure the usage and effectiveness of IT communications, and recommends actions to IT Management leadership for enhancement; develops and maintains strong relationship with departments and county leaders serving as a trusted source of information.

Serves as liaison to Fulton County External Affairs Department for communications platforms, templates, and content; works with IT resources and leadership to develop responses to questions, comments, and concerns. Ensures change communication deliverables and processes are in place to support the introduction of a new program and/or organizational changes and to engage impacted County employees; Ensures the planning, development, and execution of a communication plan for all IT related communications, considering the various technical aptitudes of all potential audiences; develops IT communication using creative and innovative ideas to showcase the successes of the department, highlighting the performances and minimizing any missteps. Ensure compliance with Fulton County brand standards in IT communications.

Manages a centralized location for the communication of IT news, changes, and service updates; manages a variety of technical applications, develops content and events to IT resources, departments, and citizens; Works with vendors to prepare technology platforms; provides technical support to application users as needed.

Assists in department management: makes recommendations and administers department budget; monitors expenditures for adherence to established budgetary parameters; Develops policies and standard operating procedures for office operations, such as attendance, procurement, work practices, etc.; ensures compliance with established policies and procedures.

Processes a variety of documentation associated with department/division operations, within designated timeframes and per established procedures: Receives and reviews various documentation, including staff and board activity reports; Reviews, completes, processes, forwards or retains as appropriate; Prepares or completes various forms, reports, correspondence, and other documentation, including performance reviews, committee updates and reports, compiles data for further processing or for use in preparation of department reports; and maintains computerized and/or hardcopy records.

Operates a personal computer to enter, retrieve, review or modify data, utilizing word processing, desktop publishing, spreadsheet, database, presentation, Internet, e-mail, or other software: and operates general office or other equipment as necessary to complete essential functions.

Communicates with County officials and department heads, supervisor, other employees, third party service contractors, and other individuals as needed to coordinate work activities, review status of work, exchange information, or resolve problems.

Additional Functions:

Performs other related duties as required.

Performance Aptitudes:

Data Utilization : Requires the ability to evaluate, audit, deduce, and/or assess data using established criteria. Includes exercising discretion in determining actual or probable consequences and in referencing such evaluation to identify and select alternatives.

Human Interaction : Requires the ability to act as a first-line supervisor, including instructing, assigning and reviewing work, maintaining standards, coordinating activities, and evaluating employee job performance.

Equipment, Machinery, Tools, and Materials Utilization : Requires the ability to operate, maneuver and/or control the actions of equipment, machinery, tools, and/or materials used in performing essential functions.

Verbal Aptitude : Requires the ability to utilize a wide variety of reference, descriptive, advisory and/or design data and information.

Mathematical Aptitude : Requires the ability to perform addition, subtraction, multiplication and division; ability to calculate decimals and percentages; may include ability to perform mathematical operations with fractions; may include ability to compute discount, interest, and ratios; may include ability to calculate surface areas, volumes, weights, and measures.

Functional Reasoning : Requires the ability to apply principles of influence systems, such as motivation, incentive, and leadership, and to exercise independent judgment to apply facts and principles for developing approaches and techniques to resolve problems.

Situational Reasoning : Requires the ability to exercise judgment, decisiveness and creativity in situations involving broader aspects of organizational programs and operations, moderately unstable situations, or the direction, control and planning of an entire program or set of programs.

It is the policy of Fulton County that there will be equal opportunity for every citizen, employee and applicant, based upon merit without regard to race, color, religion, national origin, gender, age, genetics, disability or sexual orientation.

01

The answers you provide to the supplemental questions will be used to determine if you meet the minimum qualifications for this position. Your responses pertaining to specific work experience and education must be clearly shown in the areas for work history and education on your application. Your application must be completed in full before it is submitted. Please review all applications for accuracy and make all corrections before submittal because errors can result in not meeting the minimum qualifications. We do not accept additional information after your application has been received by the Human Resources Management Department. Do you accept these conditions?

02

What is your highest level of education completed?

High School Diploma or G.E.D. Equivalent
Some College
Associate's Degree
Bachelor's Degree
Master's Degree
Doctorate's Degree
None of the Above

03

If you have received some college credits related to this position, but DID NOT receive your degree, how many college credits did you earn?

0 - 29 Semester Hours
30 - 59 Semester Hours
60 - 89 Semester Hours
90 -119 Semester Hours
0 - 44 Quarter Hours
45 - 89 Quarter Hours
90 - 134 Quarter Hours
135 - 179 Quarter Hours
Does not Apply

04

Which degree related to this position do you possess?

Associate
Bachelor
Master
Doctorate
None of the Above

05

In what field of study related to this position do you possess an Associate's Degree, Bachelor's Degree, Master's Degree, Doctorate's Degree or have earned college credits?

Business Administration
Computer Science
Information Systems
Information Technology
None of the above

06

How many years of experience do you possess in IT Communications or Change Management ?

0 to 6 months
6 months to 1 year
1 year to 2 years
2 years to 3 years
3 years to 4 years
4 years to 5 years
5 years to 6 years
6 years to 7 years
7 years to 8 years
8 years or more

07

If applicable, explain your response to question 6. Include the companies you worked for, the employment dates you acquired the experience indicated and a description of the duties you performed.

08

How many years of work experience do you have providing lead direction or supervising other employees?

0 to 6 Months
6 Months to 1 Year
1 year to 2 Years
2 years or more

Required Question