Utility Billing Operations Manager

Utility Billing Operations ManagerManages billing operations for the Department of Finance for the City of Hallandale Beach in compliance with City policies and procedures and in accordance with applicable regulatory laws, standards, and requirements. Functional areas of responsibility include utility billing, customer service and cashiering. Position is primarily focused on managing other people. Position requires extensive depth of expertise and knowledge in specialized functions or business areas that can be used to develop efficient and innovative ways to accomplish the City's business strategies.Minimum QualificationsBachelor's Degree in Public Administration, Business Administration or related field. Three (3) or more years' progressively responsible experience in public utilities billing and customer functions, including at least two years of supervisory experience; or an equivalent combination of education, certification, training and/or experience. Must have National Incident Management System (NIMS) certification (level to be determined by job classification requirements) or obtain within one year of employment.BenefitsSummary of Benefits for City of Hallandale Beach Employees - Management Level, Tier IVWe believe City employees to be our most valuable asset. To attract and retain the best employees, we offer a competitive salary and benefits package which includes training, educational assistance, performance appraisal and a merit program. The following are included as part of the City's Fourth Tier Management Benefits Package:Health InsuranceHealth Reimbursement ArrangementDental InsuranceVision ProgramBasic Term Life InsuranceSupplemental Life InsuranceFlorida Retirement System (FRS)Voluntary 401(a) Match PlanLong Term Disability InsuranceDiscounted Supplemental InsurancesTax Deferred 125 Plans457 Deferred Compensation PlanRoth IRAFlexible Spending Account(s)Paid Vacation DaysPaid HolidaysPaid Sick Leave / Family Sick LeaveEducational Reimbursement ProgramCredit UnionDirect DepositSick Leave Buy-BackSelf Care DaysEmployee Assistance Program (EAP)Paid Parental Leave4-Day WorkweekInsurance BenefitsHealth InsuranceThe City provides employees with health insurance benefits through Aetna Health Care Plan. The City pays 100% of the premium cost for employee and 80% for dependent(s).Health Reimbursement Arrangement (HRA)The City provides Management Level IV employees with a Health Reimbursement Arrangement account to help cover the cost of the annual health insurance deductible. The monies are not taxable, are pre-funded by the City and can be used to pay any qualified in-network medical deductible or prescription copays that are incurred under the medical plan. Depending on the health insurance plan election you make, the City contributes either $2,000, $3,000 or $4,000 to your HRA account on a Fiscal Year basis. The HRA funds are not rolled over from year to year and cannot be used for dental or vision.Dental InsuranceThe City provides employees with dental insurance through Aetna Dental, of which two options (Dental DMO and Dental PPO) are offered. The City pays $5.00 per month towards dental coverage premium.Vision ProgramVision coverage on routine eye exams, eyeglasses and contact lenses is available through Aetna Health Care. The City pays 100% coverage for employee only. See plan information for details regarding the vision care program.Life Insurance / Accidental Death and Dismemberment InsuranceThe City provides all full-time employees with $50,000 in term life insurance. There is no cost to employees for this benefit.Supplemental Life Insurance / Supplemental AD&D InsuranceEmployees may purchase supplemental term life insurance up to $500,000 on an individual-choice basis with premiums based on age. See information packet for details.Discounted Supplemental InsurancesSeveral supplemental insurances are offered through AFLAC at discounted rates for City employees. Plans include: Accident; Cancer; Critical Care; Hospital Confinement Protection; and Short-term Disability. Hospital Indemnity PlanA voluntary Hospital Indemnity Plan is offered through Aetna Health Care Plan that pays you benefits when you are confined to a hospital, whether for planned or unplanned reasons, as well as for other medical services.Retirement/Savings AccountsFlorida Retirement System (FRS)Participation in the Florida Retirement System (FRS) is mandatory for all eligible Management Level IV employees. The FRS offers eligible employees an option between a Pension Plan and an Investment Plan. Management Level IV employees are classified in the Regular Service Class and as of July 1, 2019, the mandatory employee contribution rate is 3% of salary regardless of which plan is chosen.Voluntary 401(a) Match PlanThe City offers a voluntary 401(a) City-matching program, in which the City will contribute up to a 3% salary match on a bi-weekly basis into a 401(a) Defined Contribution account. The City will contribute a match of 1%, 2%, or 3% based on the employee selection. Vesting is 100% upon plan enrollment.Deferred Compensation Plan (457 Plan)The City makes available a deferred compensation plan (MissionSquare 457 plan), for which the employee may voluntarily contribute to on a tax-deferred basis. No employer contributions.Roth IRA Savings Plan (Roth IRA)The City makes available a Roth IRA savings plan, through which the employee may voluntarily make after-tax contributions through payroll deductions. No employer contributions are made.Flexible Spending Account(s)The City offers two Flexible Spending Accounts through Benefits Outsource Inc., which provide pre-tax savings for employees. One plan covers dependent care and the other provides for medical reimbursement. Employees may set-up a flexible spending account during the annual Open Enrollment period only.Paid LeaveVacationProfessional/management employees accrue 128 hours (10.66 hours/month) of vacation leave per year. Accrual begins immediately and may be taken after three (3) months of employment.HolidaysThe City observes 11 paid holidays throughout the year.Sick Leave / Family Sick LeaveFull-time employees accrue 96 hours (8 hours/month) of sick leave per year. An employee may elect to use up to 4 days per year of accrued sick time for illness in his/her immediate family.Paid Parental LeaveEmployees may receive up to twelve (12) weeks of paid parental leave following the birth of an employee's child or the placement of a child with an employee in connection with adoption or foster care.Other Benefits4-Day WorkweekA 4-day, 10 hours/day, workweek schedule for those employees working in Departments and/or Divisions that have implemented the new schedule arrangement.Temporary Flexible Work ScheduleEmployees who are able to perform their work remotely, may be allowed up to six (6) days per year to work from home.Long Term DisabilityThe City provides Long Term Disability insurance to eligible employees with no waiting period. The City provides, at no cost to employee, a benefit plan of 50% monthly salary benefit up to $1,000. Employees may purchase additional coverage up to 60% monthly salary benefit at a maximum of $5,000. Additional coverage is cost-dependent based on age and salary.Education Reimbursement ProgramThe Education Reimbursement Program reimburses eligible employees for successful completion of approved courses leading to an Associate, Bachelor or a Graduate degree, including a Doctor of Philosophy degree or a Juris Doctorate degree that is directly related to the employee's position. Eligibility begins after one year of employment and is dependent on budgeted funds.Employee Assistance ProgramThe City offers City of Hallandale Beach