Office Coffee Service (OCS) Route Sales Specialist

Job Description

Job Description

Office Coffee Service (OCS) Route Sales Specialist

Picture your morning starting at 7:00 a.m. You load the truck, confirm your stops, and head out to keep workplaces fueled with fresh coffee and tea. As our OCS Route Sales Specialist providing route relief, you’ll own the customer experience at each stop—making sure beverage stations are stocked, spotless, and set to standard, while growing sales and strengthening relationships.

Schedule & Driving

• Typical Work Schedule: Monday–Friday, 7:00 a.m.–4:00 p.m.; overtime when needed
• Valid driver’s license required
• Must be able to complete a successful DOT physical
• Clean, strong driving record required

What You’ll Do

• Sell, deliver, replenish, and rotate coffee, tea, and related products on assigned routes.
• Keep beverage equipment clean and operating properly; complete a minimum of one CQC (Cup Quality Check) each day.
• Address and escalate issues quickly to the ASM (Area Sales Manager) to ensure customer satisfaction.
• Service every customer on the daily schedule with timely deliveries and in-person support.
• Manage invoices, inventory, and collections each day while on route.
• Increase Revenue per Stop by closing distribution gaps on core items, executing seasonal/LTO promotions, applying pricing actions, and ensuring beverage stations are set to standard.
• Flag inefficiencies, customer dissatisfaction, or new opportunities to the ASM while running route relief.
• Support the ASM with inventory cycle counts, warehouse tasks, and customer-related initiatives as assigned.
• Learn brewing equipment and perform basic adjustments or minor repairs.
• Consistently follow the Farmer Brothers customer call process (The Farmer Brothers Way to Sell); make additional sales calls when time allows.
• Pitch in as needed with warehouse operations, accounts receivable collections, and customer service activities.

Qualifications

• High school diploma or equivalent
• Route delivery experience a plus
• Customer service background preferred
• Foodservice industry experience desired

Skills That Set You Apart

• Mechanical aptitude with company hardware and software
• Strong needs assessment and active listening skills
• Committed to company goals; uses sound business judgment and decisive thinking
• Proactive problem-solver who spots issues and opportunities quickly
• Builds rapport and productive relationships with customers and teammates
• Works independently with minimal supervision; communicates clearly and effectively

Compensation, Benefits & Time Off

We practice pay transparency and are committed to fair, competitive compensation for every employee. Base pay for this position (as referenced above) varies by experience and qualifications.

We apply location-based salary adjustments to reflect cost-of-living differences. If you work in a higher-cost market, a geographic differential may apply based on local market data and economic factors.

When applicable, your specific pay will be discussed during the hiring process and aligned to your work location.

• In addition to base pay, we offer a comprehensive benefits package that may include health insurance, retirement plans, and paid time off.
• Our Paid Time Off (PTO) program provides a total leave amount that meets or exceeds state and local requirements where we operate.
• Have questions about compensation or location-based pay? Contact Farmer Brothers Human Resources for details.

Equal Opportunity

Equal Opportunity Employer / Veterans / Disabled