Receptionist

Job Description

Job Description

About VIS

Vascular & Interventional Specialists is a physician-owned practice focused on delivering high-quality care in modern, purpose-built procedure centers. Our team is committed to excellent patient service, efficient operations, and a supportive workplace culture.

About the Role

The Receptionist is often the first point of contact for patients and visitors, helping create a welcoming, organized, and professional experience from arrival through check-out. This role supports patient check-in, phone coverage, and day-to-day front-office workflows at the assigned VIS clinic or procedure center.

Key Responsibilities

• Greet patients, visitors, vendors, and team members in a warm and professional manner.
• Check in and check out patients, verify demographics and insurance information, and collect required paperwork and signatures.
• Answer incoming calls, route messages appropriately, and provide helpful information to callers.
• Schedule, confirm, and reschedule patient appointments as directed, and send appointment reminders.
• Collect co-pays and outstanding balances at the time of service, following clinic cash-handling procedures.
• Maintain a clean, organized, and welcoming lobby, front desk area, and guest restroom presentation.
• Monitor front office supplies and notify the appropriate team member when items need to be ordered.
• Support patient service initiatives and day-to-day administrative workflows as directed by the Front Desk Coordinator or Clinic Supervisor.
• Maintain patient confidentiality and comply with HIPAA standards and VIS policies at all times.

Qualifications

• High school diploma or equivalent required.
• Customer-facing experience in a medical office, healthcare setting, or professional office environment preferred.
• Comfort answering multi-line phones, greeting visitors, and managing competing front desk priorities.
• Experience with scheduling, registration, or electronic medical record systems preferred.
• Strong communication skills, attention to detail, and a patient-centered approach.
• Ability to maintain professionalism, discretion, and confidentiality in a healthcare environment.

What We Offer

• Competitive compensation commensurate with experience.
• Employer-sponsored health, dental, and vision benefits.
• Paid time off and paid holidays.
• Continuing education and licensure-renewal support, where applicable.
• A stable, physician-owned practice that invests in its team and provides a collaborative work environment.

Work Environment and Schedule

• Work is performed primarily in a professional outpatient healthcare office and procedure center environment.
• This role involves frequent interaction with patients, visitors, providers, vendors, and team members in person and by phone.
• The position requires regular use of office equipment, including computers, phones, printers, scanners, and electronic medical record or scheduling systems.
• The role may involve exposure to standard healthcare office conditions and requires adherence to infection control, privacy, and safety policies.
• Schedule is generally during regular business hours, with flexibility needed to support patient care schedules, clinic operations, and occasional changes in workflow.
• Regular, reliable attendance and punctuality are essential to support front desk coverage and patient service needs.

Physical Requirements

• Ability to sit or stand for extended periods while performing front desk and administrative duties.
• Ability to use a computer, keyboard, mouse, telephone, and other standard office equipment throughout the workday.
• Ability to communicate clearly in person, by phone, and in writing with patients, visitors, and team members.
• Ability to occasionally lift, carry, push, or pull office supplies or materials typically weighing up to 20 pounds.
• Ability to move throughout the office or procedure center as needed to assist patients, coordinate workflow, or access supplies and equipment.
• Ability to perform duties that require visual attention to detail, including reviewing patient information, schedules, documents, and computer screens.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.

Equal Opportunity Statement

The company is an equal opportunity employer and is committed to maintaining a workplace that is respectful, inclusive, and free from discrimination. Employment decisions are based on qualifications, business needs, and job-related factors.