Operations Supervisor

Operations Supervisor

We're looking for an Operations Supervisor to lead daily shop operations, support our technicians, and help drive service excellence. This role combines hands-on technical leadership, workflow coordination, quality oversight, and employee development to ensure repairs are completed safely, efficiently, and to the highest standards. If you're a respected technician who enjoys coaching others, solving problems, and leading by example, this is an opportunity to take the next step in your career.
What You'll Do:

• Lead and support a team of Shop Technicians, providing daily guidance, coaching, and technical expertise
• Coordinate shop workflow and technician assignments to ensure efficient utilization of labor and timely completion of repairs
• Serve as the primary technical resource for complex diagnostics, troubleshooting, and repair-related challenges
• Review work orders for completeness, accuracy, proper documentation, and timely closure
• Conduct regular Work in Progress (WIP) reviews to ensure jobs remain on schedule and are completed within established timelines
• Monitor shop productivity, efficiency, and quality metrics while identifying opportunities for improvement
• Support the Field Service Manager with technician performance management, goal setting, and employee development initiatives
• Assist with onboarding and training new technicians, helping them develop technical skills and knowledge of company processes
• Perform quality control inspections to ensure repairs meet company standards and customer expectations
• Maintain a safe, organized, and professional shop environment in compliance with company policies and safety standards
• Collaborate with Parts, Service, and Operations teams to ensure efficient job execution and customer satisfaction
• Assist with customer communication and service-related concerns as needed
• Provide hands-on technical support and perform repairs when necessary to support shop operations
• Conduct regular equipment, tool, and shop inspections to maintain safety and operational readiness
• Identify and implement process improvements that increase productivity, efficiency, and overall service quality

What You Need:

• 5+ years of experience as a technician in industrial equipment, maintenance, mechanical repair, or a related field
• Previous leadership, mentoring, or supervisory experience preferred
• Strong technical expertise in equipment diagnostics, repair, and troubleshooting
• Proven ability to lead by example and foster a culture of accountability, teamwork, and safety
• Strong understanding of service department operations, including work order management, labor tracking, and workflow coordination
• Excellent communication, organization, and time management skills
• Ability to prioritize multiple tasks and make sound decisions in a fast-paced environment
• Strong problem-solving skills and attention to detail
• Experience coaching, training, and developing technicians
• Proficiency with Microsoft Office and service management software; experience with EquipSoft and Tinnacity preferred
• Valid driver's license and acceptable driving record
• High school diploma or equivalent required; technical training, certifications, or additional education preferred
• Ability to participate in after-hours support rotation as needed

What We Offer:

• Multiple healthcare options including company paid plan (medical, dental, vision)
• 401(k) with company match
• Paid time off + holidays
• Company-paid short-term, long-term disability + life insurance
• Employee Ownership (ESOP) - build long-term wealth as an owner

About Us:

Become our next millionaire. Alliance Material Handling is a 100% employee-owned company where every team member shares in the success they help create. We believe in rewarding hard work with real financial opportunity and long-term career growth.