Crisis Counselor - Mobile Crisis Response Pm

What Crisis Counselor Mobile Crisis Response P... Showing 5000+ Crisis Counselor Mobile Crisis Response Pm jobs in Berkeley Pay Range: $25.38 - $29.18/hr $1,500 Sign-On Bonus! Schedule: Wednesday - Saturday, 7am - 5:30pm Office Location: 5250 Old Orchard Rd. Skokie, IL 60077 Job Summary The Crisis Counselor provides clinical assessment, de-escalation, and crisis intervention services during mobile crisis encounters. This role holds primary responsibility for clinical decision-making on scene, including safety assessment, level of care determination, and clinical disposition. The Crisis Counselor partners with the Peer Support Specialist to deliver a comprehensive, recovery-oriented response that reduces psychiatric emergency department utilization and supports the individual\'s connection to appropriate community-based care. Primary Role During a Crisis Response The Crisis Counselor leads the clinical component of the mobile crisis response. They conduct safety and mental status assessments, determine the appropriate level of care, and develop or reinforce safety and service plans in collaboration with the individual, their supports, and the peer support team member. The Crisis Counselor is the clinical decision-maker on scene and is accountable for the clinical integrity of the encounter. Core Responsibilities Clinical Assessment and Crisis Intervention Conduct comprehensive safety assessments, mental status evaluations, and risk assessments for individuals presenting in mental health or substance use crisis. Determine the appropriate level of care and clinical disposition in accordance with program protocols and clinical standards. Develop, reinforce, or update safety plans and service plans collaboratively with the individual and involved supports. Apply evidence-based crisis intervention techniques to de-escalate acute psychiatric distress. Communicate clinical findings and disposition recommendations clearly to the individual, supports, and team members. Coordinate with emergency services, hospitals, law enforcement, and community providers as clinically indicated. Team Leadership on Scene Provide clinical direction to the Peer Support Specialist and other team members during the crisis encounter. Delegate engagement, environmental stabilization, and linkage tasks to peer staff appropriately. Ensure that the clinical integrity of the encounter is maintained throughout the response. Debrief with team members following complex or high-acuity encounters. Linkage and Care Coordination Connect individuals to appropriate behavioral health, substance use, medical, social service, housing, and community-based resources. Facilitate warm handoffs to treatment providers, hospitals, and community partners. Collaborate with Post-Crisis Care Specialists to ensure continuity of care following the acute encounter. Coordinate with referral partners, law enforcement, schools, and community organizations as appropriate. Productivity and Direct Service Maintain assigned direct service expectations and productivity standards established by the organization. Participate in all assigned shifts, crisis response deployments, and follow-up activities as scheduled. Documentation and Compliance Complete all required clinical documentation within established timelines and in accordance with agency, grant, regulatory, and accreditation requirements. Maintain all required clinical credentials and licensure. Adhere to all IDHS, HFS, CESSA, CARF, CCBHC, DBHR, organizational, and program-specific requirements. Participate in supervision, multidisciplinary staffing, and quality improvement activities. Accreditation, Certification, and Compliance Trilogy Behavioral Healthcare operates within a CARF-accredited environment and maintains Certified Community Behavioral Health Clinic (CCBHC) standards. All employees are expected to support compliance with: CARF standards CCBHC standards DBHR requirements HFS requirements CESSA requirements Organizational policies and procedures Applicable state and federal regulations Documentation Standards All employees are responsible for: Completing documentation in accordance with agency, grant, regulatory, and accreditation requirements. Completing required documentation by the end of the assigned shift whenever possible. Completing all documentation within 24 hours of service delivery unless otherwise approved by leadership. Maintaining accurate, timely, and professional clinical documentation. Workflow Compliance All employees are expected to: Follow established intake procedures. Follow crisis response workflows. Follow documentation workflows. Follow communication protocols. Follow deployment and dispatch procedures. Follow organizational policies and operational procedures. Training and Professional Development All employees are expected to: Complete required orientation activities. Complete required agency training. Complete crisis-specific training requirements. Complete grant-required training activities. Maintain required certifications and credentials. Participate in ongoing professional development. Vehicle and Equipment Responsibilities As a field-based position, this role is expected to: Maintain agency vehicles, equipment, and supplies in accordance with organizational standards. Report maintenance, safety, or equipment concerns promptly. Ensure readiness for field response activities. Peer Services Integration Clinical staff are expected to work collaboratively with and support the integration of peer services throughout the crisis continuum. This includes recognizing the value of lived experience, supporting peer staff in their roles, and fostering a team environment in which peer and clinical perspectives are equally respected. Culture and Professionalism All employees are expected to: Contribute to a culture of professionalism, accountability, collaboration, and respect. Engage in constructive problem-solving. Address conflict professionally and through appropriate channels. Support a psychologically safe work environment. Demonstrate teamwork and shared responsibility for program success. Community Representation All employees are expected to represent the Crisis Program and Trilogy Behavioral Healthcare professionally during community events, outreach activities, meetings, trainings, and all interactions with community partners. Quality Improvement All employees contribute to continuous quality improvement through participation in program development, data collection, performance improvement initiatives, audits, documentation standards, and service excellence activities appropriate to their role. Strategic Contribution Indicators of Success 1. Workforce Development New clinical staff receive meaningful support and guidance during onboarding and early employment. Crisis Counselors report the Senior Crisis Counselor as an accessible and effective clinical resource. 2. Staff Support Team members feel clinically supported on complex encounters. The Senior Crisis Counselor contributes to a culture of shared learning, psychological safety, and professional accountability. 3. Quality Clinical documentation is accurate, complete, and within required timelines. The Senior Crisis Counselor models documentation standards and participates actively in quality improvement activities. 4. Engagement Individuals remain engaged through the clinical assessment, including on high-acuity or complex encounters. Coercive interventions are minimized and voluntary service entry is supported. 5. Operational Excellence The Senior Crisis Counselor consistently contributes to efficient, high-quality crisis encounters. Their clinical leadership on scene reduces uncertainty, supports appropriate dispositions, and improves overall team performance. Minimum Qualifications Master\'s degree in social work, counseling, psychology, or a related clinical field required. Qualified Mental Health Professional (QMHP) status required. Licensed or actively pursuing clinical licensure in the state of Illinois; LCSW or LCPC preferred. Minimum of two years of experience in crisis intervention, community mental health, or emergency behavioral health services required. Demonstrated ability to manage complex, high-acuity, or specialized crisis presentations. CRSS certification not required; expected to work collaboratively with and support the integration of peer services. Knowledge of trauma-informed care, harm reduction, and recovery-oriented service approaches. Ability to work a flexible schedule including evenings and weekends consistent with program operational needs. Reliable transportation and valid driver\'s license required. Ability to work effectively in community settings and respond to mobile crisis calls across designated service areas. Benefits: FREE Virtual Primary Care, Urgent Care, and Mental Health Counseling for ALL Employees PAID Maternity/Paternity leave Medical Insurance (BCBS of IL) Dental Insurance Vision Insurance Life Insurance Long-Term & Short-Term Disability Pet Insurance FSA (Health, Dependent Care, Transit) Telemedicine EAP 403(b) Retirement Plan with Employer Match This job description conveys essential information about the scope and requirements of the position. It is not intended to be an exhaustive list of responsibilities, duties, or qualifications. Trilogy Behavioral Healthcare reserves the right to modify this description at any time. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. Is this job a match or a miss? warning Note: If you\u2019re asked to pay for a job, avoid the role and report the job to us immediately. This advertiser has chosen not to accept applicants from your region. Lutheran Social Services of Illinois (LSSI), is a leading not-for-profit organization providing healing, justice and wholeness to people and communities. For over 150 years, LSSI has made a difference in the lives of children and families, and we\'re still a strong, viable presence in the State of Illinois, continuing that commitment to making a difference. LSSI is hiring a full-time Crisis Counselor, Monday through Friday. Responsible for providing timely and effective support to individuals presenting to the emergency department who may be experiencing a mental health, behavioral health, or substance use crisis. This position complies with the federal Centers for Medicare & Medicaid Services (CMS) rule, which requires that employees working in certain programs are fully vaccinated unless you have a medical or religious exemption. Routine COVID-19 Testing is required from the COVID-19 vaccination. Benefits and Perks: LSSI is growing! Come be a part of this rewarding environment, and enjoy the knowledge that you\'re helping make a positive difference in the lives of others, as well as these career advantages: On Demand Flexible Paydays for earned wages through an app called Dayforce Wallet. Competitive salary based upon relevant education, experience, and licensure. Salary $24/Hourly. Opportunity for advancement. Comprehensive benefits package for Full-Time employees includes healthcare insurance, up to 26 days of paid time off per calendar year, 11 paid holidays, sick time, 403(b) plan, Employee Assistance Program, and flexible hours. The paid training you need to learn, grow, and succeed! Essential Functions: Conduct comprehensive clinical assessments with patients to determine the most appropriate interventions and discharge plans, prioritizing patient safety and well-being. Develop and maintain familiarity with local resources to best serve the diverse needs of patients across various situations. Ensure compliance with HIPAA and privacy standards while adhering to clinical guidelines and maintaining accurate documentation. Ensure adherence to ethical standards of practice and treatment. Ensure documentation in the Electronic Health Record System is completed accurately and in a timely manner. Operate within a multidisciplinary setting, ensuring effective communication between supervisor staff, collateral contact, and agencies, and other involved teams to support patient well-being and safety. Ensure comprehensive and compassionate care is provided to patients and families. Demonstrate professional, positive behavior and carry out responsibilities with integrity, treating clients, families, other LSSI workforce members, and collaborative organizations and/or individuals in a dignified, respectful, honest, and fair manner. Position Qualifications: A bachelor\'s degree in a mental or behavioral health-related field is required. Master\'s degree in a mental or behavioral health-related field preferred. Successful completion of IM-CATS training and credentialing exam. Licensure (LSW/LCSW, LPC/LCPC, CADC) in the mental or behavioral health field preferred. Minimum of one (1) year of experience in the mental health or behavioral health field required. Experience providing and coordinating a wide scope of services with emphasis on continuity of care. Experience working in an emergency department setting preferred. Experience working with Medicaid/Medicare and other insurances preferred. Familiarity and experience with Electronic Health Record systems preferred. Background check clearance required. Demonstrated understanding of HIPAA/privacy and documentation standards. Demonstrated ability to communicate in a clear, comprehensible manner, both verbally and in writing. Excellent organization, presentation, and pc/computer skills, including experience using Microsoft Office (Outlook, Teams, Word, Excel, PowerPoint,) along with other related software. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, sexual orientation, protected veteran status, pregnancy, any other characteristic protected by law. Is this job a match or a miss? warning Note: If you\u2019re asked to pay for a job, avoid the role and report the job to us immediately. This advertiser has chosen not to accept applicants from your region. Mental Health Supervisors provide clinical, operational, and performance leadership to ensure the delivery of high-quality, compliant, and accessible behavioral health care. This role is responsible for oversight of client engagement, productivity, documentation compliance, IM+CANS monitoring, and continuity of care across their assigned supervisees and the clients they serve. Supervisors support and develop direct service staff, provide clinical oversight, and lead interdisciplinary care teams formed in response to client needs. Mental Health Supervisors advance evidence-based, person-centered, and culturally responsive care in alignment with Pillars Community Health\'s values and standards of practice.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Clinical and Administrative Supervision Provides clinical and administrative supervision to direct service mental health staff including, but not limited to, therapists, care navigators, and community-based workers. Carries out supervisory responsibilities in accordance with organizational policies and applicable laws. Responsibilities include, but are not limited to: Hiring and onboarding staff Training and staff development Planning, assigning, and directing work Evaluating performance Providing coaching and corrective feedback Delivering clinical supervision and consultation Addressing concerns and resolving problems Tracking and addressing staff\'s schedule capacity, documentation compliance, client attendance rates, and continuity of care Completing required administrative documentation Maintains overall responsibility for the quality, appropriateness, and compliance of work provided by supervised staff. Monitors staff productivity and billable hours on a weekly basis to ensure performance standards, revenue integrity, and access to care. Ensures that services provided by staff are medically necessary. Addresses performance concerns proactively, including productivity deficits, documentation noncompliance, quality issues, and engagement concerns. Serves as the licensed clinician responsible for clinical oversight of assigned cases (both direct and supervised cases), including accountability for client care, safety, and service appropriateness. Maintains real-time awareness of high-risk clients, safety concerns, crisis involvement, and acuity across assigned supervisees\' caseloads. Provides immediate consultation and direction during crises. Screens and monitors client acuity and intensity of service needs and guides staff in adapting treatment plans accordingly. Leads interdisciplinary mental health care teams that are developed and convened based on individual clients\' needs, risks, and acuity, providing clinical guidance and coordination to ensure best practice, integrated care. Facilitates team meetings, client staffings, and ongoing communication to ensure coordinated and collaborative care. Ensures implementation and fidelity to evidence-based models consistent with PCH standards of care, which may include: Interpersonal Therapy (IPT), Dialectical Behavior Therapy (DBT), Trauma-Focused Cognitive Behavioral Therapy (TF-CBT), and Motivational Interviewing (MI). Ensures completion of all required documentation for clients and supervised staff in accordance with established timeframes and quality standards. Supports adherence to CCBHC standards and other programmatic quality requirements. Direct Clinical Service Provides direct clinical services as determined by program need. Promotes and ensures person-centered, family-centered, and recovery-oriented care that attends to the cultural, social, and contextual needs of each client and family. In collaboration with clients/families and interdisciplinary teams, determines frequency, duration, and intensity of treatment and develops actionable treatment plans. Organizational Leadership and Whole-Person Care Collaborates with other Care Teams across the organization (medical, dental, DV/SA) to ensure integrated, whole-person care. Coordinates with external agencies and community organizations including DCFS, schools, hospitals, and other providers as needed. Provides mission-focused care, supervision, and leadership. Embodies the values of Pillars Community Health. Embodies the values of Pillars Community Health including access, community, diversity, inclusivity, and service excellence. #J-18808-Ljbffr Dupage County Health Department