Field Service Supervisor

Field Service Supervisor

With a purpose to make tomorrow a little bit better than today for each other, our customers, and our communities, Ascentek provides an environment where you can love what you do and be your best every day.

What you will enjoy by being a part of a 2025 USA Great Place to Work certified company:

• Medical Plan options, including fertility coverage and free mental health and telehealth coverage
• Dental and Vision Insurance
• FSA/HSA options
• Paid parental leave
• Company-provided short-term disability, long-term disability, and life insurance
• Supplemental Insurances, including accident, critical illness, hospital, and supplemental life insurance
• 401(k) with a generous company match
• Pet Insurance Benefits
• Tuition reimbursement
• 21 Paid Days Off
• 7 Paid Holidays
• Short-term Incentive Plan (STIP), ask your Talent Partner for details
• Stylish company provided uniforms, tools, and personal protective equipment
• Paid comprehensive on-the-job training
• Company provided phone and tablet
• Company provided vehicle
• Career advancement opportunities

The Field Service Supervisor leads and supports the Lift Technician team and Equipment and Service (ES) Technicians responsible for field service, installation, inspection, preventative maintenance, troubleshooting, and repair activities at customer locations. This role combines technical service knowledge with people leadership to ensure work is completed safely, efficiently, and in alignment with customer expectations and Our Values. The Field Service Supervisor builds strong relationships with teammates and customers while promoting a culture focused on safety, accountability, continuous improvement, and service excellence. This position coordinates field schedules and resources across the ES service operations, provides technical and operational guidance, supports technician development, and helps drive consistent performance across the field service team. The supervisor also partners closely with internal teams and customers to resolve escalated issues, improve processes, and ensure high-quality service delivery across the ES service functions.

• Lead, coach, and support Lift Technicians and ES Service Technicians in daily field service, installation, inspection, preventative maintenance, troubleshooting, and repair activities
• Schedule and coordinate ES field service work to ensure customer commitments, response expectations, and department goals are achieved
• Provide and coordinate technical guidance and troubleshooting support for complex lift equipment and ES service issues, engaging appropriate internal or manufacturer resources when needed
• Promote and enforce safe work practices across all field service activities and ensure compliance with company safety policies and procedures
• Build strong customer relationships by responding to escalated ES service concerns and ensuring high levels of customer satisfaction
• Review customer needs and assist with preparing quotes for repairs, replacements, installations, and preventative maintenance services
• Monitor ES technician productivity, work quality, utilization, and completion of service documentation
• Conduct ride-alongs, field observations, and coaching conversations with Lift Technicians and ES Service Technicians to support teammate development and performance
• Support hiring, onboarding, training, certification, and performance management activities for Lift Technicians and ES Service Technicians
• Ensure preventative maintenance schedules, inspections, recurring service commitments, and customer service timelines are completed accurately and on time
• Coordinate tools, parts, equipment, vehicles, and inventory needed to support ES field operations
• Balance field resources and technician assignments across the ES service needs based on customer priority, technician capability, geography, and workload
• Partner with internal departments to resolve operational issues and improve field service processes
• Review and approve timecards, PTO requests, and field service expenses as assigned. Timely closure and review of workorders for final billing.
• Maintain compliance with DOT requirements, vehicle maintenance standards, and company driving policies
• Assist with continuous improvement initiatives focused on safety, service quality, efficiency, teammate engagement, and customer experience
• Complete administrative reporting, service documentation, performance tracking, and other duties as assigned

Education:

• High School Diploma or GED
• Current Lift Technician Certification or ability to obtain certification; applicable ES or manufacturer-specific certifications are preferred as required by the service scope
• Associate degree in a mechanical, technical, or related field

Experience and/or Training:

• Minimum 5 years of experience in field service, including troubleshooting, installing, maintaining, or repairing lift, automotive service, fluid handling, lubrication, or related equipment
• Previous experience leading, training, or mentoring technicians in a field service or installation environment
• Experience working directly with customers in a field service environment
• Experience managing multi-discipline service schedules, labor planning, and field operations
• Experience with preventative maintenance programs and service operations metrics
• Familiarity with JD Edwards or similar ERP systems
• Experience supporting government, fleet, or industrial customers

License/Certification:

• Valid driver's license with acceptable driving record
• Ability to obtain and maintain DOT medical card or health card
• Advanced lift, ES, or manufacturer-specific technical certifications and training
• CDL License

Knowledge, Skills, and Abilities:

• Strong mechanical, troubleshooting, and technical repair skills
• Strong leadership, coaching, and team development skills
• Excellent written, verbal, and interpersonal communication skills
• Ability to prioritize multiple projects and respond effectively in a fast-paced environment
• Proficiency with ERP systems, service reporting tools, and Microsoft Office applications
• Ability to read and interpret equipment manuals, service documentation, and technical drawings
• Commitment to workplace safety and operational excellence

Physical, Mental, Environmental Demands:

• Frequent travel to customer locations and job sites
• Ability to regularly lift up to 50 pounds independently and up to 100 pounds occasionally
• Ability to work in elevated spaces and maneuver around equipment in tight spaces
• Frequent standing, walking, bending, kneeling, climbing, and reaching throughout the workday
• Exposure to varying weather conditions, moderate noise levels, and industrial environments
• Ability to safely operate company vehicles, tools, and material handling equipment
• Combination of office, warehouse, and field service work environments with < 25% overnight

The anticipated hiring range for the role you are applying for is between $72,800 and $90,000 annually. This anticipated hiring range is based on several factors, and subject to increase based on the below:

1. Experience and qualifications: The depth of relevant experience and specific skills you bring to the position.
2. Education and certifications: Any additional qualifications that enhance your ability to succeed in the role.
3. Market and industry benchmarks: We compare compensation packages with industry standards to ensure we are competitive.
4. Internal equity: We strive to maintain pay equity across the organization to ensure fairness for all teammates performing similar work.

At Ascentek, we are committed to providing accurate and up-to-date information about our career opportunities. For the most accurate job descriptions, salary details, and benefit information, we encourage you to visit our official careers page at

Ascentek is an Equal Opportunity Employer, including Protected Veterans and Individuals with Disabilities.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.