Security Account Manager

Security Account Manager - Data Center

4 Years of Security and 3 Year of Supervisor or Management Experience Required!

Data center style facility: Identifies and escalates issues in accordance with documented policies and procedures. Conducts patrols of the datacenter to ensure the protection of assets and property. Provides strong customer service, access control, loss prevention, incident response, observation and reporting for all safety and security incidents.

JOB SUMMARY: Manages the security services and related operations provided to an assigned

account including client service and problem resolution, service enhancement and expansion, new

business development, operational effectiveness, preparation of post orders, staffing, scheduling,

supervision and training.

Distinguishing Characteristics:

Performs a variety of management functions for assigned account; may be assigned a rank, as defined by client contract. Does not perform Security Officer duties except on a limited, relief or emergency

basis.

ESSENTIAL FUNCTIONS

• The functions listed describe the business purpose of this job. Specific duties or tasks may vary and be documented separately. The employee might not be required to perform all functions listed. Additional duties may be assigned, and functions may be modified, according to business necessity.

• All assigned duties or tasks are deemed to be part of the essential functions, unless such duties or tasks are unrelated to the functions listed, in which case they are deemed to be other (non-essential) functions.

• Employees are held accountable for successful job performance. Job performance standards may be documented separately, and may include functions, objectives, duties or tasks not specifically listed herein.

• In performing functions, duties or tasks, employees are required to know and follow safe work practices, and to be aware of company policies and procedures related to job safety, including safety rules and regulations. Employees are required to notify superiors upon becoming aware of unsafe working conditions.

• All functions, duties or tasks are to be carried out in an honest, ethical and professional manner, and to be performed in conformance with applicable company policies and procedures. In the event of uncertainty or lack of knowledge of company policies and procedures, employees are required to request clarification or explanations from superiors or authorized company representatives.

• Serves as a key point of client contact to ensure the delivery of high-quality customer service for assigned account; evaluates service quality and initiates any necessary corrective action in a timely manner.

• Meets regularly with client representatives for status updates; addresses any actual or potential problems; assists line management in negotiation of client contract; provides support during client start-up; supports security planning, assessments, and surveys; reviews and updates post orders.

• Oversees, coordinates with line management, and participates in the recruitment, selection, orientation, training, development and retention of high caliber staff; acts to ensure that each staff member is treated with dignity and respect; plans, assigns, and directs work; coaches' employees and carries out disciplinary actions, as necessary.

• Assists in development and administration of budget in relation to assigned account.

• Maintains a positive, professional environment in full compliance with applicable laws, regulations, policies and procedures; acts to ensure that staff members understand and comply with applicable laws, regulations, policies and procedures.

• Within scope of client contract and assigned duties, authorizes appropriate expenditures including equipment, supplies, and vehicles; acts to ensure that vehicles are properly maintained and administers driver training; acts to ensure that there is an adequate inventory of uniforms, radios, and other supplies and equipment; maintains and submits payroll records and other associate and business information.

• Prepares and coordinates staffing schedules for account, in collaboration with line management as necessary; acts to ensure that scheduling is handled effectively to meet client requirements while controlling labor costs; reviews Security Officer site reports to verify post orders and client directives have been satisfactorily followed; personally, inspects all posts as part the evaluation of security staff.

• Provides input to company initiatives; promptly assists in the resolution of legal, financial, human resources, and administrative issues.

• Performs tasks and duties of a similar nature and scope as required for assigned account.

MINIMUM HIRING STANDARDS

• Must be at least 18 years of age.

• Must have a reliable means of communication (i.e., pager or phone).

• Must have a reliable means of transportation (public or private).

• Must have the legal right to work in the United States.

• Must have the ability to speak, read, and write English.

• Must have a High School Diploma or GED. If not, must be willing to complete the GED program within six months.

• Must be willing to participate in the Company's pre-employment screening process, including drug screen and background investigation.

Education/Experience:

• H.S. diploma or G.E.D., and 2 years of security-related training or experience, including lead or supervisory experience, sufficient to meet the requirements of the assigned site, or an equivalent combination of education and experience, as determined by the company.

Competencies (as demonstrated through experience, training, and/or testing ):

• Must be able to meet and continue to meet any applicable state, county and municipal licensing requirements for Security Officers.

• Must be able to meet and continue to meet requirements for specific skills, certifications or authorizations specified for the assigned site.

• Knowledge of supervisory practices and procedures.

• Ability to supervise staff, including assigning work and providing training and discipline.

• Understanding of a variety of security and safety devices and controls.

• Ability to learn quickly and carry out instructions furnished in written, oral, or diagrammatic form.

• Ability to track and maintain schedule assignments.

• Ability to be an effective team member.

• Ability to maintain professional composure when dealing with unusual circumstances.

EOE/M/F/Vet/Disabilities

"Securitas is committed to diversity, equity, inclusion and belonging in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other applicable legally protected characteristic."

Securitas employees come from all walks of life, bringing with them a variety of distinctive skills and perspectives. United through our common purpose, we provide the security needed to safeguard our clients' assets and people. Our core values - Integrity, Vigilance and Helpfulness - are represented by the three red dots in the Securitas logo. If you live by these values, we're looking for you to join the Securitas team.

Benefits include:

• Retirement plan

• Employer-provided medical and dental coverage

• Company-paid life insurance

• Voluntary life and disability insurance

• Employee assistance plan

• Securitas Saves discount program

• Paid holidays

• Paid time away from work

Additionally, some populations may have the availability of accessing earned wages on a daily basis, prior to payday. Restrictions and fees may apply.

Certain waiting periods may also apply. Paid time away from work may be available either through a combination of vacation and sick time or under a PTO policy, depending on local requirements. Benefits may be different for union members.