Technical Program Manager - Salesforce
Purple Drive
Overview: Job Title: Technical Program Manager - Salesforce Location: Plano, Texas Work Type: Onsite Experience Required: 8-12+ Years Position Overview We are seeking an experienced Technical Program Manager (TPM) with strong expertise in Salesforce Service Cloud implementations to lead complex cross-functional initiatives. This role requires deep technical acumen, strong stakeholder management skills, and proven ability to drive large-scale Salesforce programs from strategy through execution. The ideal candidate will act as the bridge between business, product, and engineering teams to deliver scalable, high-impact Salesforce solutions. Key Responsibilities Program & Implementation Leadership
- Lead end-to-end Salesforce Service Cloud programs, including planning, execution, and launch readiness.
- Drive implementation strategy, technical alignment, and delivery milestones.
- Oversee cross-functional execution across product, engineering, business, and operations teams.
- Partner with architects and engineers to align Salesforce solutions with enterprise technical strategy.
- Support solution design reviews and ensure alignment with platform best practices.
- Translate business objectives into scalable technical roadmaps.
- Serve as the primary point of contact for business stakeholders and senior leadership.
- Facilitate cross-functional alignment and resolve competing priorities.
- Provide clear status reporting, risk updates, and executive-level communications.
- Develop and refine intake queue management processes.
- Establish scalable program governance frameworks.
- Drive continuous process improvement initiatives across Salesforce programs.
- Proactively identify program risks and implement mitigation strategies.
- Manage issue escalation paths across technical and business teams.
- Ensure program delivery aligns with timelines, scope, and budget expectations.
- Define and track program KPIs and success metrics.
- Monitor adoption, performance, and operational efficiency improvements.
- Provide data-driven insights to leadership for decision-making.
- 8+ years of experience in Technical Program Management.
- Strong hands-on experience with Salesforce Service Cloud implementations .
- Demonstrated ability to manage complex enterprise programs.
- Strong technical acumen with understanding of Salesforce architecture and integrations.
- Proven experience in stakeholder management and executive communication.
- Experience leading cross-functional teams across business and engineering.
- Strong risk management and issue resolution capabilities.
Vacancy posted 1 day ago
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