Donor Services Specialist

Job Description Joining The American Red Cross is like nothing else - it is as much something you feel as something you do. You become a vital part of the world’s largest humanitarian network. Joining a team of welcoming individuals who are exceptional, yet unassuming. Diverse, yet uncompromising in unity. You grow your career within a movement that matters where success is measured in people helped, communities made whole, and individuals equipped to never stop changing lives and situations for the better. When you choose to be a force for good, you’ll have mentors who empower your growth along a purposeful career path. You align your life’s work with an ongoing mission that is bigger than all of us. As you care for others, you’re cared for with competitive compensation and benefits. You join a community that respects who you are away from work as much as what you do while at work. Where Your Career is a Force for Good! We are seeking a Donor Care Specialist for our Charlotte, NC Office located at: 13500 South Point Blvd, Ste L., Charlotte, NC 28273. Shift: Sunday - Thursday Second Shift , 3:00pm - 11:30pm. Pay Information The salary for this position is $22.60/ hr. + Shift Differential (+$1.75 after 3pm, + $2.75 on weekends) This is a HYBRID position - After the required training period the employee will be required to report and work in the office twice a month. Responsibilities Manage routine to moderately complex donor complication cases from the donation process by providing appropriate care for donors and asking probing questions to ensure facts of the case are known. Take appropriate and timely action in response to additional information provided by donors. Provide timely, accurate and helpful answers to donors and staff regarding donor eligibility, complaints and concerns and manage cases to resolution and timely closure. Escalate difficult or sensitive questions as needed. Perform medical director/designee review and quality review for donor complication cases to ensure quality and regulatory standards are maintained. Investigate discrepancies in donor records. Correct, update and verify changes to donor records to ensure appropriate entry and confidential handling of donor data. Identify and control impacted suspect products resulting from changes. Monitor security to ensure only authorized personnel have access to confidential donor records. Prepare reports regarding donor complication cases. Scope Work performed within a specialized discipline typically requiring a medical/scientific certification or licensure. Work under clear guidelines and supervision to perform tasks and resolve problems. Has regular contact with physicians, field staff and other internal and external customers. Qualifications Education: High School or equivalent with medical certification such as Registered Nurse (RN), Licensed Practical Nurse (LPN) or Medical Laboratory Professional (MT or MLT) required. Associate’s degree preferred. Experience: Minimum 1 year of experience in patient care, blood collections or patient testing or equivalent combination of education and related experience required. Management Experience: N/ASkills & Abilities: Excellent written and verbal skills and ability to probe donors to elicit a complete and accurate health history is required. Intermediate to advanced level computer skills with Microsoft Office applications in a Windows environment is required. Ability to work on a team. Travel: Some travel may be required. Bilingual is helpful. New Graduates are encouraged to apply. Combination of candidate’s education and general experience satisfies requirements so long as the total years equate to description’s minimum education and general experience years combined (Management experience cannot be substituted). Physical Requirements The duties are representative of the essential functions of the position. Physical requirements are those present in normal office environment conditions. Operational flexibility is required to meet sudden and unpredictable needs. Ability to use a personal computer and applicable software for sustained periods of time. BENEFITS FOR YOU Medical, Dental Vision plans Health Spending Accounts & Flexible Spending Accounts PTO: Starting at 15 days a year; based on FLSA status and tenure Holidays: 11 paid holidays comprised of six core holidays and five floating holidays 401K with up to a 6% match Paid Family Leave Employee Assistance Disability and Insurance: Short + Long Term Service Awards and recognition DISCLAIMER The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be construed as an exhaustive list of responsibilities, duties and skills required of personnel so classified. The American Red Cross is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, San Diego Fair Chance Ordinance, the California Fair Chance Act and any other applicable state and local laws. AmeriCorps, the federal agency that brings people together through service, and its partners - the Peace Corps, AmeriCorps Alums, National Peace Corps Association, and the Service Year Alliance - launched Employers of National Service to connect national service alumni with opportunities in the workforce. American Red Cross is proud to be an EONS partner and share our employment opportunities with the network of organizations. Interested in Volunteering? Visit redcross.org/volunteertoday to learn more, including our most-needed volunteer positions. To view the EEOC Summary of Rights, Summary of RightsPDN-a2af62db-51e2-4be6-a1a1-39e255ceb47f #J-18808-Ljbffr