Head of Customer Experience & Retention
Equal Insurance
An innovative insurance brokerage in Austin, TX is seeking a Head of Customer Experience to manage the complete customer lifecycle, including onboarding, servicing, and renewals. This pivotal role requires significant experience in customer experience and service operations, along with strong leadership capabilities. The successful candidate will handle retention processes, design service models, and ensure integrated workflows post-acquisition. A comprehensive benefits package is offered to support employee well-being. #J-18808-Ljbffr Equal Insurance
Vacancy posted 1 day ago
Similar jobs that could be interesting for youBased on the Head of Customer Experience & Retention in Austin, TX vacancy
$200k - $300k
...ARR growth (to $2M) and scaled to 100+ customers. Product Dominance: 80% competitive... ...competitive advantage . As the Head of Customer Experience, you will scale Verisoul’s ability to... ...Adoption: Drive Net and Gross revenue retention by solving customer problems, proving...SuggestedWork at officeRemote workRelocation packageDay shift- ...by first-party technology and customer operations teams. Our model... ...consistent, high-quality customer experience across every agency, every... .... The Role We are hiring a Head of Customer Experience to own... ...platform. You own both retention and the operating system that...Suggested
- ...company based in Texas is seeking a Senior Customer Success Manager who will ensure customer satisfaction and drive retention. Ideal candidates have 5-7 years in Customer... ...Success, excellent communication skills, and experience with SaaS business models. This role includes...SuggestedWork from homeFlexible hours
- ...Texas is looking for an SMB Account Success Manager to oversee the retention and expansion of 45+ small business accounts. The ideal candidate will have 2+ years of experience in B2B SaaS sales or customer success, exceptional organization skills, and a strong customer-...SuggestedRemote jobFlexible hours
- A leading marketing technology firm in Austin is seeking a Vice President of Customer Experience to lead their post-sale organization. The role focuses on customer retention and driving long-term revenue growth by fostering an effective customer journey. The ideal candidate...Suggested
- ...every single day. We're scaling fast — and retention is the single biggest lever between... ...looking for a Retention Manager to own our customer lifecycle, grow subscriber LTV, and... ...strategies across email, SMS, and on‑site experiences — from first purchase through...Flexible hours
- Pearl West, a growing pet longevity brand, is seeking a Retention Manager to drive customer lifecycle strategies in Austin, Texas. In this role,... ...and churn rate. Ideal candidates will have 3-7 years of experience in lifecycle marketing within e-commerce or subscription...
- ...dynamic software firm is looking for a Senior Customer Success Manager in Austin, Texas. This... ...customers to ensure satisfaction and retention while implementing scalable processes.... ...cross-functional teams to enhance customer experience and drive growth. #J-18808-Ljbffr AxoniqRemote job
- NinjaOne is seeking a Global Manager for Customer Retention Programs to oversee a team ensuring payment collections and renewals. This hybrid... ...with sales and finance. The ideal candidate has experience leading global teams, a strong program management background...Remote jobFlexible hours
- ...Manager for their Austin location. The ideal candidate will have over 3 years in SaaS account management, demonstrating success in customer retention and revenue growth. Responsibilities include fostering client relationships, ensuring optimal platform use, and meeting sales...Work at office
$170k
...-driven Account Manager for Mid-Market, Growth & Retention based in Austin. The role involves managing customer relationships, ensuring adoption of HR solutions,... ...growth. Candidates should have 3+ years of SaaS experience and a successful track record in sales. This is a...Work at office- Account Manager- Mid-Market, Growth & Retention (Partner Referred Business) About Rippling... ...are Rippling’s sherpas - both for our customers and colleagues. We bring our customers... ...What you will need 3+ years of SaaS experience in account management, sales, or quota-...Contract workWork at officeRemote work3 days per week
- A global AI company in Austin, Texas is seeking a Customer Support Leader to drive regional strategies and enhance customer experience. This role involves managing a high-performing team, ensuring the success of customer support initiatives, and collaborating with various...
$160k - $200k
A leading AI security company is hiring a Head of Customer Experience to enhance customer support and integration. The role involves building a dedicated team, owning customer onboarding, and driving product adoption. Candidates should have 6-10 years of experience in technical...- ...this Role Hi, I’m Casey and I’m the Head of High Touch Customer Success at Ashby. Our team is passionate... ...an exceptional high-touch customer experience across the mid-market and enterprise... ...team's north star metric is revenue retention, we focus on adoption and engagement...Contract workWork at officeFlexible hours
GrabJobs
Austin, TX1 day ago - ...communication that drives better healthcare experiences and stronger business results. Join Our... ...great things. About the Role As a Customer Support & Success Representative , you’... ...directly impact customer satisfaction, retention, and the success of our healthcare customers...Casual workWork at officeRemote work
GrabJobs
Austin, TX4 hours ago - ...healthier, and happier workforce. The Senior Customer Success Manager (Government) is a... ...demonstrate sustained value and support long-term retention. Complex Issue Triage: Act as the lead... ...Customer Success or Account Management experience specifically managing government,...Full timeTemporary workPart timeRemote workWork from homeFlexible hours
GrabJobs
Austin, TX4 days ago - ...Job Title: Customer Success Manager Reports to: Customer Success - Senior Team Lead Location: Remote - Atlanta,... ...success model where value realization, adoption, and retention are driven through in-product experiences, automated journeys, and proactive insights. You will...Contract workRemote workShift work
GrabJobs
Austin, TX1 day ago - ...Beyonk Group is on a mission to help experience and attraction businesses grow faster and... ...Our technology makes it simple for customers to book directly through our partners’... ...commercial role . You’ll be responsible for retention, renewals, and upsell, while also...Casual workWork at officeLocal areaRemote workAfternoon shift
Beyonk
Austin, TX2 days ago $75k - $80k
...) position however occasional travel to customer locations will be required as needed to... ...services. Ensure client satisfaction and retention of contracts. Provide ongoing support to... ...field and at least 2 years' professional experience working in customer service field; EAP...Contract workRemote workGrabJobs
Austin, TX10 hours ago- ...grow. We’re looking for an Enterprise Customer Success Manager who wants to play a... ...results. What success looks like: Deliver retention, expansion, and customer satisfaction... ...drive adoption Deliver seamless customer experience by developing and nurturing highly...Contract workRemote workWorldwide
Fourth
Austin, TX4 days ago - ...thousands of sales reps hit quota, saved customers hundreds of thousands of hours, and... ...from Nooks and are delighted with the experience. This role is for someone who thrives on... ...scaled approach for customer success and retention, ensuring customer needs are met efficiently...Work at officeImmediate start
GrabJobs
Austin, TX4 days ago $100k
...strong and inclusive culture. HackerOne is Customer Obsessed and prioritizes customer... ...will own a portfolio of customers, driving retention, satisfaction, and long-term value. You... ...critical to delivering a seamless customer experience and strengthening HackerOne’s position...ApprenticeshipLocal areaRemote workFlexible hoursShift workGrabJobs
Austin, TX3 days ago- ...Description About the Role We're hiring a Global Manager, Customer Retention Programs to lead and scale our customer retention and... ...across retention and collections - balancing customer experience with strong financial outcomes. You'll partner cross-functionally...Full timeContract workWork at officeRemote workWorldwideMonday to Friday
NinjaOne
Austin, TX1 day ago $150k - $180k
Customer Experience Manager Onsite | Austin, TX Direct Hire / Permanent Placement HireNow Staffing is actively recruiting a seasoned, highly... ...controllers, and finance teams to deliver measurable ROI, drive retention and expansion, and create scalable systems for long-term...Permanent employmentFull time$160k - $220k
...ARR growth (to $2M) and scaled to 100+ customers. Product Dominance: 80% competitive win... ...with AI Agents What You’ll Bring: Experience: 4+ years managing sales engineering, product... ...: $25,000 - 50,000 tied to customer retention targets Equity: 0.05% - 0.15% with 4-...Work at officeImmediate startRemote workRelocation packageDay shift- ...housing operations, and elevate the student experience through a flexible, customizable... ...partner to our clients. Position Overview The Customer Success & Account Manager is a strategic... ...role responsible for owning customer retention, renewal, expansion, and long-term value...Local areaImmediate startRemote workFlexible hours
GrabJobs
Austin, TX1 day ago $60k - $65k
Overview We’re searching for a Customer Experience Operations Manager with a solid understanding of customer success methodologies and experience... ...in performance management relative to Customer Health & Retention. In CX, we partner with our CS organization to help optimize...Work at officeFlexible hours3 days per week- About the Role As a SLED Customer Success Manager at NinjaOne, you will play a pivotal role... ...You’ll Be Doing SLED Account Growth & Retention: Manage a portfolio of state, local... ...technology partner. About You Public Sector Experience: You have a proven track record of...Full timeWork at officeLocal areaRemote work
- Customer at TRACTIAN The Customer team is the cornerstone of renewals and expansion at Tractian, driving lifetime value, retention, and growth within our global customer base. By deepening relationships... ...mindset and customer facing experience; More than 5 year of experience...Immediate start
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Head of Customer Experience & Retention. Be the first to apply!
Related searches
- customer satisfaction Austin, TX
- customer marketing Austin, TX
- customer project program manager Austin, TX
- customer liaison Austin, TX
- customer retention Austin, TX
- customer insights analyst Austin, TX
- customer engineer Austin, TX
- work from home customer Austin, TX
- vp customer experience Austin, TX
- customer experience trainer Austin, TX