Customer Service Representative

Job Responsibilities:

• Serve as Primary contact for retailer accounts and Sales Managers in all communications.
• Process account purchase orders from receipt to shipment to ensure accurate, timely and economical shipments.
• Enter and maintain accurate pricing and toy specifications.
• Establish and maintain customer profiles in the order management system to ensure order processing meets customer requirements.
• Maintain proper Dating Terms and Promotional Programs on all purchase orders.
• Perform the on-line stock commitment process.
• Research and resolve domestic and direct import order and shipment problems.
• Monitor special orders to ensure timely delivery of product for advertisements, events, and other customer promotions.
• Coordinate and monitor the shipment of allocated items.
• Provide timely and accurate item, order and shipment information to customers, Sales team, and management for use in planning, scheduling and forecasting.
• Maximize order fill rates to assigned accounts.
• Initiate changes or cancellations of orders to avoid shipping problems.
• Work closely with Distribution Centers to ensure timely shipment of Purchase Orders.
• Some overtime required.

Skills:

• Accountability to take personal ownership for delivering and exceeding your commitments. You hold yourself, team, and partners to the highest standard for performance necessary to achieve results.
• Communication skills to promote a free flow of information throughout the organization that creates a feeling of energy, excitement, and personal investment.
• Speed to pursue business objectives with passion and a sense of urgency that is inspiring both inside the company and to our outside partners and customers. You thrive on winning for Mattel!
• Knowledge of order processing.
• Exceptional interpersonal and communication skills. Ability to achieve results through communications within a worldwide network of markets and sources.
• Excellent analytical skills. Must be able to predict/diagnose problems and identify solutions.
• Ability to work with minimum supervision and independently prioritize work without missing critical deadlines.
• Demonstrated ability to effectively manage multiple projects in a dynamic environment.
• Proficiency in Microsoft Office applications - Excel, Outlook, Teams.
• Mature judgment and strong organizational skills.
• Basic understanding of EDI technology as it relates to the transmission of Purchase Orders and Invoices.
• Exemplary attendance and job performance.

Education/Experience:

• Associate’s degree in business or equivalent experience.
• 1+ years' experience in a customer support role.
• Demonstrated growth mindset by staying curious, and continuously learning, embracing challenges, and improving.