Administrative Associate - Office of the Registrar

Provide administrative and customer support for Office of the Registrar core operations, which may include academic records, registration, residency, transcripts, Veterans benefit certification, course scheduling, room scheduling, final exam scheduling, degree audit, athletic eligibility certification, catalog publication, course inventory administration, digital badging, enrollment reporting, or related Registrar core functions.Respond to routine inquiries from students, parents, faculty, staff, and the public, researching issues and escalating more complex matters as appropriate. Troubleshoot customer inquiries, issues, and complaints (including follow-up contact as needed).Process academic and administrative transactions accurately and in accordance with University and registrar policies, procedures, and deadlines. Enter, review, and maintain student and academic data in university systems, ensuring accuracy, confidentiality, and data integrity.Support assigned work processes by maintaining documentation, assisting with updates to process materials, and participating in training efforts. Assist with document management, record maintenance, and preparation of correspondence and reports.Support office workflows by tracking requests, meeting deadlines, and managing multiple tasks in a fast-paced environment.Collaborate with colleagues across the Office of the Registrar and campus partners to support service delivery and operational needs. Participate in and support team and campus-related projects. Actively participate in meetings, trainings, and presentations.Follow established procedures and contribute to a team-oriented, service-focused work environment. Coordinate the exchange of information with campus community consistent with federal and State law and educational policy.Other duties as assigned.