Guest Experience Shift Lead

Guest Experience Shift Lead LEGO Discovery Center Washington, D.C.

Do you love creating unforgettable experiences and spreading smiles? Join the team that brings LEGO magic to life every day! As a Guest Experience Shift Lead, you'll help guide our awesome Guest Experience team to deliver world-class fun and ensure every family has a brick-tastic day at LEGO Discovery Center D.C.!

If you're a natural leader who loves teamwork, creativity, and the energy of a fast-paced, family-friendly environment this is your next adventure! This role requires flexibility, with a primary focus on weekends, holidays, and peak guest periods. Typical schedules will include a mix of weekday and weekend shifts, with hours ranging between morning, midday, and evening depending on business needs and school group demand.

As a Guest Experience Shift Lead, you'll be the go-to leader on the floor, ensuring smooth operations, top-notch guest service, and a happy, motivated team. From managing guest flow to mentoring team members, every day is about making magic happen!

Key Responsibilities

Lead & Inspire Motivate and support team members to be guest-obsessed and deliver amazing service with a smile. Keep Things Running Smoothly Oversee daily operations, delegate tasks, and jump in to help wherever needed. Safety First! Ensure that all policies and safety standards are followed so guests and team members stay safe and happy. Make Every Moment Count Handle guest questions and issues with care and creativity to turn challenges into positive experiences. Train & Develop Help new and current team members grow through hands-on coaching, training, and development. Support the Team When not serving as the Supervisor on Duty, assist with projects, audits, and engagement activities that make our workplace awesome! Lead by Example Jump into guest-facing roles when needed showing how world-class service is done!

Qualifications & Experience

A fun, positive, and outgoing personality you love connecting with people! High school diploma or GED required. At least 6 months of experience in attractions, hospitality, or customer service preferred. Proven ability to multitask in a lively, fast-paced environment. Excellent communication and teamwork skills. Leadership qualities that inspire others to deliver their best and have fun doing it!

? Working Conditions

Flexible availability including mornings, evenings, weekends, and holidays. Comfortable standing, walking, and moving around the attraction for long periods. Work in a lively, colorful, and family-focused environment with laughter as your soundtrack!

Why You'll Love It Here

At LEGO Discovery Center, fun is our specialty! You'll join a team that believes in creativity, imagination, and teamwork. Every day you'll help guests make memories they'll treasure and have a blast while doing it!

A playful, dynamic work environment Opportunities for career growth and development Discounts, perks, and awesome team events The chance to make a real difference one smile (and one brick) at a time!

Ready to lead the fun? Apply today and help us build unforgettable experiences brick by brick!

Benefits

Benefits of Joining Merlin Entertainments! Excellent Health Care Options: Comprehensive medical, dental, and vision coverage. Outstanding Paid Time Off (PTO): Enjoy well-deserved breaks to recharge! Merlin Magic Pass: Free entry for friends and family to our amazing parks & attractions. Recognition Programs and Rewards: Celebrate your achievements and hard work! 401(k) Program: Save for the future with company matching contributions. Tuition Reimbursement Programs: Get support for further education and career growth. Numerous Learning and Advancement Opportunities: Grow your skills and advance your career with us!

Pay Range

USD $18.00/Hr.