Call Center Representative/Dispatcher

Call Center Representative/Dispatcher – TRIO Heating, Air & Plumbing San Jose, CA $22.00 - $28.00 per hour + Bonus & Commission Full-Time | 8-Hour Shift | Weekend Rotation Available About the Role As a Call Center Representative/Dispatcher you'll be the voice of TRIO, handling inbound and outbound calls, booking service appointments, and ensuring a top-tier customer experience. This role is perfect for someone who thrives in a fast-paced, high-energy environment and loves helping people while hitting goals. What You'll Do Handle high volume of inbound & outbound calls, turning prospects into appointments Interpret client concerns and solve issues with sharp thinking and judgment Recommend appropriate service solutions based on product knowledge Maintain accurate records and document every interaction Achieve productivity targets and maintain efficient workflow Qualifications Customer Service Enthusiast; love helping people and making their day Typing speed of 45 WPM or higher Excellent multitasking and organization skills Tech-savvy; experience with Microsoft Suite (Word, Excel, Outlook) and ServiceTitan is a plus Quick thinker and problem solver; take smart decisions on the fly Bilingual in Spanish preferred but not required Benefits Competitive salary plus performance bonuses & commissions Paid holiday & vacation time off Full benefits package: health, dental, vision, and 401(k) with company match Incentive bonuses & competitions to celebrate success Opportunity for career growth and promotion from within #J-18808-Ljbffr