Customer Service Representative

Customer Service RepresentativeNashoba Air & BoilerWorks – Littleton, MA $21–$25/hour | Full-Time | On-SiteAre you the person who can turn a frustrated customer into a happy one? Do you love talking to people, solving problems, and keeping things organized when the phones are busy? We want to meet you!At Nashoba Air & BoilerWorks, we take care of our customers — and we take care of our people, too. You've probably seen our trucks around town, but what you may not know is that we're a team where hard work is noticed, good people are appreciated, and there's real opportunity to grow.We're looking for a friendly, organized Customer Service Representative who can keep up with a busy home services office and make every customer feel taken care of.What You'll DoAnswer incoming calls and provide an awesome customer experienceSchedule appointments and help customers get the service they needListen to customer concerns, ask the right questions, and find solutionsHandle multiple calls and priorities without losing the detailsFollow up with customers as neededHelp identify opportunities for additional servicesKeep accurate customer information and notes in our systemWork closely with our dispatchers, technicians, and office teamLearn our services so you can confidently answer customer questionsKeep things moving when the phones get busy!What We're Looking ForGreat phone presence and customer service skillsStrong verbal and written communicationSomeone friendly, positive, and professionalAbility to stay calm with an upset or frustrated customerExcellent organization and attention to detailComfortable multitasking in a busy, fast-paced officeBasic computer skills and the ability to learn new systems quicklyDependable, self-motivated, and ready to jump inHome services, HVAC, plumbing, dispatch, or ServiceTitan experience is a plus!ScheduleMonday–Friday, 7:30 AM–4:30 PM Occasional Saturday, 9:00 AM–2:00 PM (approximately once every 1–2 months)This position is 100% on-site in Littleton, MA. It is not remote or hybrid.What You'll Get$21–$25/hourMedical, dental, and vision insurance401(k) with company matchPaid time offPaid trainingParental leaveReferral programProfessional development and opportunities to growIf you're great with people, can handle a busy phone, and want to work somewhere you're appreciated — come join Nashoba!