Patient Service Representative

Patient Service Representative

The Patient Service Experience Representative will support a remote call center environment focused on patient collections, account resolution, and financial conversations with patients. This role is responsible for handling high-volume inbound calls, explaining patient balances, reviewing insurance details, collecting payments, and setting up payment plans when needed. The ideal candidate is empathetic, professional, and comfortable working in a busy, metrics-driven environment

• Handle a high volume of inbound patient calls regarding outstanding balances
• Review and explain patient statements, balances, and insurance payment information
• Read and interpret EOBs to help patients understand their financial responsibility
• Explain copays, deductibles, coinsurance, and payment options
• Collect patient payments and assist with setting up payment plans
• Research account questions and help resolve patient billing concerns
• Document call details and account updates accurately
• Use client systems and internal resources to support patient conversations
• Maintain a positive, professional, and empathetic approach with patients
• Stay engaged with the team through messages, updates, and company communication
• Support overall call center goals related to quality, call volume, and patient experience

• At least 1 year of recent experience in a role where you were responsible for 50 or more patient calls per day is required
• Experience with patient collections, payment plans, or patient financial conversations is required
• Ability to read and understand EOBs required
• Must live in one of these states to be eligible: TX, FL, GA, IN, KY, MS, MO, NC, OH, and SC

• Contract-to-hire opportunity
• Remote position available in select states, including TX, FL, GA, IN, KY, MS, MO, NC, OH, and SC
• Training provided during the first two weeks
• Full-time call center environment
• Upon a conditional offer of employment, the position requires a background check

• Strong growth opportunity within a growing healthcare revenue cycle organization
• Remote work environment
• Team-oriented culture with regular engagement, shoutouts, and recognition
• Opportunity for performance-based bonuses after contract period
• Fast-paced environment with steady call volume and clear goals
• Great fit for someone who enjoys patient communication, problem-solving, and soft collections

If you're looking to join a growing healthcare team where you can build your revenue cycle experience and make an impact in the patient financial experience, apply today!