Service Advisor

Walker BMW

Service Advisor

The Service Advisor is responsible for service sales and gross profit, and for proper handling of service customers. By his/her actions, the Service Advisor influences the volume of service business and plays a key role in ensuring customer satisfaction.

Responsibilities:

Greet every service customer in a friendly, professional and courteous manner
Acknowledge every service customer within 10 seconds after entering service aisle or waiting in driveway
Use prescribed service tools in a manner that will increase customer satisfaction and service sales
Menus must be presented to each customer
Determine customers repair needs through a series of open-ended questions and write a repair order to correct customers concerns
Check each vehicle that arrives for service for open recalls
Keep customers appraised as to progress or completion of repairs
Prepare and track all repair orders written on a daily basis.
On occasion solicit repair approval with extended warranty companies
Perform active delivery with each customer on completed repairs, including educating the customer on specific repairs/services performed, determining customers level of satisfaction, informing the customer about CSI survey and exceeding his/her expectations of the service visit
Calculate all non-warranty/extended warranty repair estimates
Take numerous telephone inquiries on a daily basis and convert these to appointments if possible
Answer phones promptly and in a courteous manner
Offer customers shuttle service to work/home
Shuttle vehicles from the bullpen to service aisle for customer pick up
Schedule and monitor progress of sublet repairs, if necessary
Conduct research (vehicle history) and callbacks from the automated phone system
Perform all other duties as assigned

Qualifications:

At least one year of experience in an automotive repair facility
General mechanical skills
Excellent communication skills both in writing and in person
Professional personal appearance

Hours: Monday-Friday 7:30am - 5:30pm

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Vacancy posted 2 days ago

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