Dispatch Account Executive - Inbound

Job Summary We’re looking for a compassionate, quick-thinking, and detail-oriented Account Executive (AE) to join our inbound customer service team. If you’re a strong communicator who can stay calm under pressure, thrive in a fast-paced environment, and love helping people in urgent situations, this is your opportunity to make a real impact—every single day. As an AE, you’ll play a critical role as the first point of contact for consumers, haulers, and fleet businesses requiring emergency roadside assistance. Why you’ll Love working here! Competitive pay Career growth & internal promotions – we love to promote from within Fun and energetic team culture with supportive leadership Beautiful facilities & modern break areas Full benefits package (medical, dental, vision, and more) offered for full-time employees Paid Training & continuous coaching to set you up for success What You’ll Do Be a compassionate communicator – listen actively, show empathy, and guide customers through emergencies. Coordinate roadside help – dispatch service providers quickly and accurately. Problem-solve under pressure – think fast, remain calm, and deliver effective solutions in real time. Provide exceptional service – resolve issues, answer inquiries, and ensure every customer feels supported. Stay detail-focused – document interactions accurately and communicate clearly with customers, providers, and clients. Adapt with ease – handle diverse call types, shifting priorities, and multiple technology platforms. What We’re Looking for Type 25+ WPM with accuracy. Strong verbal and written communication, with the ability to show empathy and stay composed. Service-oriented mindset with a genuine passion for helping people in urgent situations. Experience working in fast-paced, high-volume environments (call centers, dispatch, hospitality, or similar). Comfort using CRM, mapping tools (Google Maps), and dispatch software. Ability to provide real-time updates to customers, providers, and clients throughout the dispatch process. Education and Experience High School Diploma or equivalent preferred. 6+ months of customer service experience Physical Requirements Prolonged periods of sitting at a desk and working on a computer. Ability to lift up to 10 pounds, if necessary. If you’re looking for a career where every call matters, every customer counts, and you can be the difference in someone’s toughest moment—join Infinity’s award-winning team today. #J-18808-Ljbffr