Cleaning Supervisor-Sports & Entertainment Venue

Job Description

Job Description

Pay: $20.00

3rd Shift Operations (Overnights)

Event Based Work / Year-round

Hours vary between 8PM-6AM (Subject to Change)

Clean Team Supervisor – Sports & Entertainment Arena

Position Summary

The Clean Team Supervisor is responsible for leading and directing the daily operations of the Clean Team to ensure the arena maintains the highest standards of cleanliness, safety, and presentation before, during, and after all events. This position provides frontline leadership, coaches team members, monitors performance, and ensures all assigned areas are guest-ready while promoting a culture of safety, accountability, and exceptional service.

Essential Duties & Responsibilities

Leadership & Team Management

• Supervise, motivate, and lead Clean Team Members during assigned shifts.
• Conduct pre-shift briefings, assign work areas, and communicate event expectations.
• Monitor employee attendance, productivity, and performance.
• Coach team members on proper cleaning techniques, safety procedures, and customer service standards.
• Assist with onboarding and training of new employees.
• Promote teamwork, professionalism, and a positive work environment.
• Document employee performance concerns and recognize outstanding performance.

Event Operations

• Ensure all public areas are cleaned and prepared before guest arrival.
• Oversee continuous cleaning operations during events.
• Coordinate rapid response to spills, guest incidents, biohazards, and emergency cleaning situations.
• Monitor restroom conditions, seating areas, concourses, premium spaces, elevators, stairwells, and entrances throughout events.
• Conduct routine inspections to ensure cleanliness standards are consistently met.
• Communicate operational updates with management and other departments.

Post-Event Operations

• Direct post-event cleaning and facility reset activities.
• Verify completion of cleaning assignments using inspection checklists.
• Ensure all waste and recycling are properly removed.
• Secure cleaning equipment and supplies after each shift.
• Prepare the venue for upcoming events according to operational timelines.

Safety & Compliance

• Enforce all company safety policies and OSHA standards.
• Ensure proper use of cleaning chemicals, equipment, and personal protective equipment (PPE).
• Report facility maintenance issues, equipment damage, or safety hazards immediately.
• Assist with emergency response procedures when required.
• Maintain compliance with all arena operating procedures.

Qualifications

• High school diploma or GED required.
• Two or more years of custodial, housekeeping, or facility operations experience preferred.
• Previous supervisory or team leadership experience preferred.
• Experience working in sports venues, entertainment facilities, convention centers, hotels, or large public venues is preferred.
• Ability to work nights, weekends, holidays, and extended shifts based on event schedules.

Knowledge, Skills & Abilities

• Strong leadership and team-building skills.
• Excellent communication and conflict resolution abilities.
• Strong organizational and time management skills.
• Ability to prioritize multiple responsibilities in a fast-paced environment.
• Knowledge of commercial cleaning methods and equipment.
• Working knowledge of OSHA safety standards and chemical handling.
• Ability to make sound decisions under pressure.
• Strong customer service mindset.

Physical Requirements

• Ability to stand and walk for extended periods.
• Frequently bend, kneel, climb stairs, and lift up to 50 pounds.
• Push and pull carts, equipment, and supplies.
• Ability to work both indoors and outdoors in varying weather conditions when required.

Performance Expectations

The Clean Team Supervisor is expected to:

• Maintain exceptional facility cleanliness standards.
• Lead by example through professionalism and a strong work ethic.
• Ensure staffing assignments are completed efficiently.
• Meet event setup and post-event turnaround deadlines.
• Maintain accurate documentation and shift reports.
• Foster a culture of accountability, safety, and continuous improvement.
• Deliver an outstanding guest experience through operational excellence.

Core Competencies

• Leadership
• Accountability
• Communication
• Attention to Detail
• Teamwork
• Problem Solving
• Time Management
• Guest Service Excellence
• Safety Awareness
• Integrity

Work Environment

This position operates in a dynamic sports and entertainment venue hosting professional sporting events, concerts, conventions, family shows, and special events. Work schedules vary based on event calendars and require flexibility, including evenings, weekends, holidays, and occasional overtime.

Equal Opportunity Employer

We are committed to creating an inclusive workplace where all employees are treated with dignity and respect. Employment decisions are based on qualifications, merit, and business needs without regard to any protected status under applicable law.