Operations Officer

PHI is a global leader in helicopter services. In the Asia Pacific (APAC) region, PHI takes on some of the most challenging assignments in aviation to deliver high quality helicopter support for energy customers and search and rescue authorities. We are one of the safest helicopter operators anywhere in the world, as every flight we take is guided by our core values of Safe, Efficient, Quality, Service. About the role We have an exciting opportunity for an Operations Officer to join our dynamic and growing team. If you have experience in flight coordination and customer service, we want to hear from you. In this role, you will play a key part in supporting PHI’s commitment to delivering high‑quality service and driving continuous improvement across our operations. You will contribute to the safe, efficient, and timely dispatch and monitoring of scheduled flights, ensuring exceptional service delivery to both internal and external stakeholders. Reporting to the Operations Centre Supervisor, you will play a pivotal role in coordinating and monitoring flight activities to ensure operational efficiency and overall success across the operation. Responsibilities of the role include Coordination of all scheduled and unscheduled flights. Constantly assess crew & aircraft availability, environmental & operational limitations. Assist in confirmation and conveyance of passenger manifests to flight crews and ensure proper documentation of passengers, baggage, cargo, and freight. Maintain continuous flight following of helicopter flights. Identify departure and arrival times and maintain effective communications with the operational crew and offshore facilities. Prepare the flight manifest and ensure the pilots have a copy. Provide outstanding customer service in effectively handling all incoming communications. Ensure efficient information flow to allow for timely departure of flights and reporting reasons for delayed departures as required or necessary. To be considered for this role, you will need Good communication skills and a willingness to learn. Basic problem‑solving skills and a proactive attitude. Must hold or be eligible to apply for an ASIC card. Must hold a valid Australian Driver’s Licence. No prior experience required – full training will be provided. About you Safety‑focused with a strong commitment to following procedures. Eager to learn and develop practical technical skills. Reliable and adaptable in a dynamic operational environment. Well‑developed sense of responsibility and teamwork. Ability to follow instructions while taking initiative when appropriate. PHI Aviation is an equal opportunity employer and encourages applications from Aboriginal and Torres Strait Islanders. Defence force experience is desirable, and veterans are encouraged to apply. We respectfully request no agency submissions. Applications close on Saturday, 27 June 2026. PHI reserves the right to commence shortlisting and remove the job advertisement prior to this date. #J-18808-Ljbffr