Service Coordinator

Service Coordinator SupervisorCommunity HealthChoices (CHC) is Pennsylvania's managed care long-term services and supports (LTSS) program serving seniors and individuals with physical disabilities in the Commonwealth who are covered by Medicare and Medicaid.Provides service coordination services, according to the level of need. The Service Coordinator Supervisor will be responsible for the performance of the General Service Coordination duties as well as the specific duties as assigned to each level of service.We are seeking a Service Coordinator Supervisor to support the Southeast region of Pennsylvania. This is a full time position working Monday through daylight hours and will be considered a hybrid position.Responsibilities:Monitors and collects information related to staff and program performance.Conducts regularly scheduled team meetings to communicate key information.Responsible for the operational functions of the LTSS Team primarily focused on the service coordination model and the service coordinators.Recruits, trains and orients new staff and assures that training and education needs of staff are met.Responsible for the day to day service coordination functions through the management of the staff and activity which to include approval of service plans.Conducts onsite service coordination evaluationsParticipates in the development and implementation of LTSS policies, goal and objectivesPerforms in accordance with system-wide competencies/behaviors.Selects, schedules, assigns and evaluates service coordination staff.Participates in appropriate department and organization committees.Reviews performance against goals and makes recommendations for improvement.Participates in service coordination rounds, ICTs and program development.Performs other duties as assigned.Preferred Qualifications:Licensed Social Worker or Mental Health professional preferred.A minimum of one year of supervisory experience or six months experience as a CHC Service Coordinator may be considered in lieu of license/certification.Bachelor's degree in social work or in human services or healthcare field and three years of relevant experience within long-term services and supports.Completion of person-centered planning and person-centered direction trainingExperience working with people with disabilities or elders in need of LTSSKnowledge of the home and community-based service system and how to access and arrange for servicesExperience conducting LTSS needs assessments and monitoring LTSS deliveryCultural competency and the ability to provide informed advocacyAbility to write an ICP and communicate effectively, both verbally and in writing across complicated service and support systemsMeet all requirements of their CBO employer, and ability to interact with physicians and other health care professionals in a professional manner is required.One of the following licenses is preferred: Clinical Social Worker (CSW), Licensed Professional Counselor (LPC), Licensed Social Worker (LSW), Mental Health CounselorLicensure, Certifications, and Clearances:Automotive InsuranceDriver's LicenseAct 34UPMC is an Equal Opportunity Employer/Disability/Veteran