Fraud Manager

About the company the company is a technology wholesale platform built on the belief that the future is local. Independent retailers around the globe collectively represent a multi-hundred-billion-dollar wholesale market that has historically been fragmented and offline. At the company, we're using the power of tech, data, and machine learning to connect this thriving community of entrepreneurs across the globe. Picture your favorite boutique in town — we help them discover the best products from around the world to sell in their stores. With the right tools and insights, we believe that we can level the playing field so businesses can grow and local communities can thrive. We’re looking for smart, resourceful and passionate people to join us as we power the shop local movement. If you believe in community, come join ours. About this role We’re looking for an experienced Fraud Strategy Lead to help shape the strategies that protect the integrity of our community of brands and retailers. In this role, you’ll own end-to-end management of strategic fraud initiatives, translate company goals into team priorities and act as a domain expert across the organization. As a senior member of the Risk org’s Fraud & Abuse team, you’ll partner closely with leaders across Data Science, Engineering, Product, Legal and CX to advance fraud capabilities and deliver data‑backed strategies that enable the company to innovate while keeping our customers safe. You’ll spend most of your time on strategic work while mentoring others and elevating team performance. This is an ideal role for someone who wants to operate as a recognized subject matter expert in fraud and risk, drive meaningful change to systems and policy, and influence how the company thinks about fraud strategy. What you’ll do Own end-to-end management of strategic fraud and abuse initiatives, translating company goals into team priorities and actionable plans that advance the company’s fraud capabilities Drive process and systems improvements across the Fraud & Abuse function with measurable business and customer impact, autonomously resolving ambiguous, open-ended problems Serve as a recognized subject matter expert and go-to partner for complex fraud investigations and escalations across the company Partner with Data Science, Engineering, and Product to shape evolution of fraud tools, models, and features, using data‑driven hypotheses to size opportunities and support proposals Design clear and effective documentation on strategic projects and initiatives; navigate multiple projects and competing priorities while ensuring stakeholders, timelines, and deliverables drive business impact Track north star fraud metrics, construct compelling narratives around their trajectory, and proactively diagnose and address deviations from goal Mentor and coach more junior team members, offering candid feedback delivered with empathy to help others learn and grow Qualifications Bachelor’s degree and 5+ years of relevant experience in fraud, risk, trust & safety, or a related analytical field, including demonstrated ownership of strategic initiatives Deep fraud and risk acumen, with a track record of refining fraud capabilities and aligning them to company strategy Strong data analysis skills, including proficiency with data tools and risk data infrastructure (SQL required); able to develop data‑driven hypotheses and use data to size opportunities and support proposals Demonstrated experience independently driving near-term priorities for a focus area, reframing problems from multiple angles to identify root causes and prioritize the right solutions Strong written and verbal communication skills, with the ability to tailor messages to the audience and present clearly, concisely, and at the right altitude, including with senior stakeholders Proven ability to manage end-to-end project execution across multiple workstreams, including dependencies, stakeholders, and risks Salary Range San Francisco & New York: the pay range for this role is $144,000 to $198,000 per year. This role will also be eligible for equity and benefits. Actual base pay will be determined based on permissible factors such as transferable skills, work experience, market demands, and primary work location. The base pay range provided is subject to change and may be modified in the future. **Hybrid the company employees currently go into the office 3 days per week on Tuesdays, Thursdays, and a third flex day of their choosing (Monday, Wednesday, or Friday).* Additionally, hybrid in-office roles will have the flexibility to work remotely up to 4 weeks per year. Specific Workplace and Information Technology positions may require onsite attendance 5 days per week as will be indicated in the job posting.* Why you’ll love working at the company Move fast: You'll own meaningful problems that serve customers around the globe with the agency to move fast and see your results clearly. Equipped to scale: We invest in what matters, including the latest enterprise AI tools, to help you work smarter and get more out of every day. Best in class: Our team is full of sharp, kind, and generous colleagues who care about their craft and about helping you grow in yours. Real rewards. Competitive pay, equity, and comprehensive benefits designed to support your life inside and outside of work. Belonging: We're intentional about building an environment where every the company employee has equal access to opportunities, growth, and success. the company was founded in 2017 by a team of early product and engineering leads from Square. We’re backed by some of the top investors in retail and tech including: Y Combinator, Lightspeed Venture Partners, Forerunner Ventures, Khosla Ventures, Sequoia Capital, Founders Fund, and DST Global. We have headquarters in San Francisco and Kitchener‑Waterloo, and a global employee presence across offices in Toronto, London, and New York. To learn more about the company and our customers, you can read more on our blog. the company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity or gender expression. the company is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Accommodations are available throughout the recruitment process and applicants with a disability may request to be accommodated throughout the recruitment process. We will work with all applicants to accommodate their individual accessibility needs. To request reasonable accommodation, please fill out our Accommodation Request Form ( company-form) Privacy For information about the type of personal data the company collects from applicants, as well as your choices regarding the data collected about you, please visit the company’s #J-18808-Ljbffr