Account Management Specialist (Logistics Sales Specialist)

Job Description

We are seeking a proactive and analytical CL Account Management Specialist (Logistics Sales Specialist) to support key customer account management, sales strategy execution, and business performance improvement across our logistics and supply chain operations.

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This role will collaborate closely with customers, internal operations teams, and global headquarters to drive revenue growth, enhance service quality, and ensure smooth end-to-end business processes, as well as logistics operational support.

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The ideal candidate has strong communication skills, data analysis capabilities, customer-facing experience, and a solid understanding of logistics or supply chain operations.

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Core Roles

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• Be the point person for all of communication channel within organization, relevant statistics and planning, monthly business reviews and manage division KPIs.
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• Lead and manage sales planning and strategic initiatives including annual, semi-annual, quarterly, weekly operating plans.
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• Challenges and supports forecast assumptions based on analysis of market data, industry dynamics, statistics, and business trends.
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• Create long-range sales forecasts, working closely with Sales and Operations teams.
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• Market research (logistics, freight forwarding, warehouse).
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• Execute complex quantitative and qualitative analyses of warehouse and transportation costs and metrics.
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• Provide specialized consulting, strategy development and systems integration services to help clients leverage technology to build effective customer relationships.
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• Support executive management in process development of business.
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Key Responsibilities

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Account Management & Customer Support

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• Support day-to-day account management for key customers, including order management, service coordination, issue escalation, and follow-up.
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• Maintain strong customer relationships through regular communication, service reviews, and responsiveness to inquiries and requests.
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• Assist in preparing customer reports, KPIs, and business review materials.
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Operations & Business Support

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• Support sales planning activities, including forecasting, pricing updates, and customer business analysis.
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• Prepare quotations, rate updates, and commercial documents under guidance from senior team members.
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• Analyze customer volume trends, operational performance, and cost structures to support decision-making.
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• Transportation and warehouse operation support
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Performance Analysis & Reporting

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• Generate and analyze sales performance reports, margin analysis, and operational dashboards.
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• Identify service or cost deviation trends and provide recommendations for corrective actions.
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• Support development of improvement plans with operations and transportation teams.
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Cross-Functional Collaboration

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• Work closely with warehouse, transportation, and operations teams to ensure seamless execution of customer requirements.
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• Communicate schedule changes, operational risks, and improvement opportunities across departments.
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• Coordinate with HQ/global branches for pricing, routing guides, SOP updates, and special projects.
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Process & Service Improvement

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• Support continuous improvement initiatives to enhance service quality, operational efficiency, and customer satisfaction.
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• Assist in SOP creation, revisions, and implementation of standardized service processes.
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• Participate in root-cause analysis for service failures and monitor action plan progress.
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Administrative & Support Duties

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• Maintain accurate sales and customer data in internal systems (ERP/CRM/WMS/TMS).
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• Support internal audits, compliance checks, and customer requirements documentation.
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• Perform additional duties assigned by the Sales Manager or department leadership.
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Qualifications

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• Bachelor’s Degree in Business, Supply Chain, Logistics, or related field preferred.
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• 5+ years of experience in logistics, supply chain, sales support, or customer account management.
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• Bilingual in English and Korean.
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• Experience with Microsoft office, particularly Excel (VLOOKUP’s and pivot tables)
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• Proficient in Microsoft Office Suite: Word, Excel, Outlook, and PowerPoint
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• Strong analytical skills with proficiency in Excel and PowerPoint (data analysis, reporting, presentation).
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• Experience in 3PL, freight forwarding, warehousing, or transportation operations preferred.
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• Strong communication and coordination skills; ability to work effectively cross-functionally.
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• Highly organized with strong attention to detail and ability to manage multiple tasks.
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• Ability to thrive in a fast-paced logistics environment.
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Skills

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• Detail oriented and ability to manage multiple tasks and prioritize time sensitive situations in a fast-paced environment
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• Clear and concise communication skills with good attitude and ability to work in a team setting
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• Able to sense urgency and know when to escalate for assistance
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• Can create and maintain professional relationships with customers and carriers
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Benefits : Medical, Dental, Vision, Life, STD, LTD, AD&D, 401K, and generous PTOs / paid holidays

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Business Hours : Mon-Fri 08:00 AM to 5:00 PM (Flexibility to work extended hours or occasional overtime as required to support transportation operations)

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Job Type : Full-time

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** This position is not eligible for employer-sponsored work authorization now or in the future. Applicants must be legally authorized to work in the United States without employer sponsorship. **

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Equal Opportunity & Inclusive Workplace

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LX Pantos America, Inc. is an equal opportunity employer committed to fostering a diverse and inclusive workplace. We value diverse backgrounds, experiences, and perspectives, and we strive to create an environment where all employees feel respected and empowered.

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We consider all qualified applicants without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, veteran status, or any other protected status under applicable law.