Content Quality Assurance Analyst

Job Description

Job Description

Team Red Dog is hiring a Content Quality Assurance Analyst for our client, a global productivity and collaboration leader and AI-driven technology organization. In this role, you'll help shape the next generation of Microsoft 365 and Copilot experiences by developing test plans, executing manual and automated testing, and evaluating AI-generated content across Word, Excel, PowerPoint, and other productivity tools. You'll partner with cross-functional teams to identify quality issues, improve content experiences, and provide data-driven recommendations that directly influence products used by millions of customers worldwide. This is an excellent opportunity for a QA professional with content testing, automation, and AI evaluation experience who wants to work at the forefront of generative AI and enterprise productivity.

Top Required Skills (Must Haves):

1. Content Quality Assurance & Testing – 2–4 years of experience creating and executing test plans, test cases, validation frameworks, defect tracking, and QA documentation for content or software experiences.
2. Automation & Scripting – Experience using Python, PowerShell, or similar scripting languages to support automated testing, validation workflows, and repeatable quality processes.
3. Microsoft 365 & AI Content Evaluation – Experience testing Microsoft 365 applications or similar productivity platforms, with the ability to evaluate AI-generated content for accuracy, usability, formatting, accessibility, and customer experience.
4. Quality Reporting & Communication – Demonstrated ability to analyze testing results, communicate findings to stakeholders, identify trends, and provide actionable recommendations that improve content quality.

Opportunity Overview:

Help define the future of AI-powered productivity by ensuring the quality of Microsoft 365 and Copilot content experiences. This role offers the opportunity to work with emerging generative AI technologies while influencing content quality across products used by millions of people every day. You'll collaborate with content creators, designers, engineers, and AI stakeholders to improve customer experiences through thoughtful testing, evaluation, and continuous quality improvements.

How you will make an impact:

• Develop and execute comprehensive test plans for templates, prompt templates, AI-generated content, and Microsoft 365 experiences.
• Perform manual and automated testing across Word, Excel, PowerPoint, Create, and Copilot experiences.
• Validate functionality, usability, accessibility, design fidelity, formatting, and content quality.
• Identify, reproduce, document, and track defects through resolution.
• Evaluate AI-generated content against quality standards and acceptance criteria.
• Assess content accuracy, relevance, usability, customer experience, and overall effectiveness.
• Create and maintain test scripts, validation frameworks, test cases, and execution documentation.
• Partner with cross-functional teams to improve automation opportunities and testing efficiency.
• Analyze testing results and communicate findings through clear reports and recommendations.
• Identify recurring quality trends and help improve content production processes.

The expertise you bring:

• Bachelor's degree in Content Automation, Computer Science, Engineering, Information Systems, or a related field.
• 2–4 years of experience in QA, content testing, usability testing, or quality assurance.
• Experience developing test plans, test cases, and test reporting documentation.
• Experience scripting with Python, PowerShell, or similar languages.
• Strong understanding of QA methodologies, testing processes, and defect management.
• Experience with Microsoft 365 products and productivity workflows.
• Excellent analytical, problem-solving, written, and verbal communication skills.
• Ability to synthesize testing data into clear recommendations for technical and business stakeholders.
• Experience with automation frameworks is preferred.
• Experience evaluating AI-generated or generative AI content is highly desirable.
• Familiarity with design principles, content quality standards, accessibility, and user experience is a plus.

What makes a candidate highly successful in this role:

Successful candidates bring a strong combination of structured QA expertise and a passion for content quality. They have demonstrated experience creating repeatable testing strategies, communicating quality insights clearly, and using scripting or automation to improve testing efficiency. Experience evaluating AI-generated content, understanding Microsoft 365 productivity experiences, and identifying opportunities to improve both customer experience and testing processes will distinguish top candidates. Candidates with stable work history and demonstrated ownership of quality initiatives will stand out.

Why Work with Team Red Dog?

At Team Red Dog, people are at the heart of everything we do. Our commitment to personalized service and our deep experience in matching talented professionals with meaningful roles at some of the world's most inspiring companies is what sets us apart. We take the time to understand your unique skills, strengths, and passions—because we believe your career should reflect who you are.

Whether you're looking to grow, pivot, or simply find a place where your work truly matters, we offer opportunities that empower you to make a positive impact. With excellent benefits, a supportive team, and a role where you can thrive while doing what you love, we're here to help you take the next step with confidence. Join us—and discover what it means to be genuinely valued in your career.

Generous benefits package for qualified employees includes:

• Health insurance (medical, dental, vision, and life)
• Employer-matched 401K plan
• Paid time off
• Paid holidays

Estimated Start Date: Immediately

Location: Remote (U.S.) – Candidates must be able to work Pacific Time business hours.

Job #: 2563

Job Type and Estimated Duration: W2 contract opportunity through Dec. 31, 2026 with the potential to extend up to 18 months total, subject to performance, budget, and client discretion.

Rate: $36–$38/hour

Team Red Dog is committed to providing equal opportunities to everyone, regardless of race, ethnicity, gender, age, religion, sexual orientation, disability, or any other characteristic. If you need accommodation during the recruitment process, reach out to View email address on ziprecruiter.com, and we will work to ensure an accessible experience. We strictly adhere to federal, state, and local laws to maintain a workplace free from discrimination and harassment.

We offer competitive compensation aligned with U.S. industry standards, and our final offer will reflect the candidate's location, job-specific skills, experience, and knowledge.

• All applicants must be authorized to work in the U.S. without the need for sponsorship.
• Team Red Dog is an E-Verify employer.
• Employment is contingent upon the successful completion of a reference and background check.
• Please no solicitations from C2C or recruiting firms.