Office Manager

Office ManagerThe Office Manager provides leadership and oversight for all office operations, including staff management, workflow coordination, and policy compliance. Utilizing a strong understanding of both clinical and administrative functions, this position ensures efficient business operations, enhances team performance, and supports the delivery of high-quality patient services.Role and ResponsibilitiesManages day to day practice operations; administers policies and proceduresOversees office financials and promotes the most efficient use of office resources/budget; dispenses/reconciles petty cashOversees staff scheduling, time and attendance, including vacations, sick/personal time, etc.Regularly assesses staffing requirements; interviews, hires and trains new employees as necessaryEnsures staff are familiar with job requirements, expectations, and safe and proper use of facilities and equipmentConducts annual employee performance reviews; provides ongoing coaching and mentorshipFacilitates regular departmental and office staff meetingsPromotes professionalism and superior customer service from all levels of staff; develops process improvements on a regular basisManages accurate filing and organization of patient accounts/demographicsEnsures compliance with federal/state/local regulations (HIPAA, OSHA, etc.)Regularly interfaces with staff, physicians, patients, and other stakeholdersKeeps abreast of industry best practices and pursues continued educationPerforms other duties as assignedPosition QualificationsEducation: High School Graduate or General Education Degree (GED).BA/BS degree preferredExperience: 3+ years' experience in a management role preferred; healthcare office experience requiredKnowledge/Skills/Abilities• Experience supporting compliance with organizational policies, procedures and systems • Advanced knowledge of HIPAA guidelines, practices and procedures • Knowledge of medical practices, terminology, and reimbursement policies • Solid computer skills – MS applications required (Word, Excel, PowerPoint) • Outstanding written and oral communication skills; ability to communicate clear expectations • Superior organizational and time-management skills; ability to prioritize and delegate responsibilities • Skill in evaluating the effectiveness of existing methods and procedures • Skill in operating a variety of office equipment and computer programs • Demonstrated ability to mentor and support the professional development of staff members • Demonstrated commitment to fostering an environment of collaboration, inclusion and diversity • Ability to thrive in a fast-paced, dynamic organizationWork EnvironmentAn office environment with a controlled atmosphere. Possible exposure to staff or patients with communicable diseases and blood borne pathogens.