Front Desk Agent

Job Overview We are looking for highly motivated individuals to join our Front Desk team at Pyramid Global Hospitality. The Front Desk Agent uses their engaging personality to create a memorable first impression for guests and serves as a source of knowledge about the hotel, its amenities, and the local area. Responsibilities Provide exceptional customer service by being engaging and taking sincere interest in guests. Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established. Help resolve problems and “WOW” guests through service recovery when things aren’t quite right. Promote and sell special hotel programs. Interact with hotel staff professionally, assisting other departments with necessary information. Be knowledgeable of all emergency procedures and policies. Maintain house bank and communicate all pertinent information to the manager on duty. Follow set procedures on posting, charges, cashing checks, safe deposits, and refunds. Assist other departments as needed. Qualifications High school diploma or equivalent. Strong desire to make an impact on others. Outgoing and engaging personality. Computer skills. Excellent verbal and written communication skills. Ability to work in a fast‑paced setting. Ability to stand for the duration of the shift. Must be available to work various shifts, including weekends and holidays. Compensation $19.25 - $19.25 per hour. EEO Statement Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. #J-18808-Ljbffr