Food Runner - Melrose

Urth Caff Job Opportunity

Urth Caff was established in 1989 as the first heirloom and organic coffee company in the United States. We are a strong and growing company with a bright future and many exciting opportunities ahead. We are always seeking kind, hardworking, and dedicated individuals to join our team and become part of the Urth Caff family.

Position Overview

This job description is not intended to be a comprehensive list of all duties, responsibilities, or qualifications associated with the role. Management may assign additional responsibilities as needed, and job duties may evolve based on business needs.

Key Responsibilities

• Organize the walk-in refrigerator; receive, store, and properly date all deliveries.
• Assist the kitchen with daily food preparation.
• Set up and maintain the expediter station.
• Prepare utensil roll-ups for kitchen use.
• Stock to-go supplies and package takeout orders for guests.
• Ensure hot food items (e.g., egg dishes, pizza, soups) are delivered promptly.
• Check all food for quality and presentation before serving.
• Greet guests professionally; deliver food, offer assistance, and thank guests while inviting them to enjoy their meal.
• Serve food using a napkin to hold plates; ensure orders are complete and confirm if additional items are pending.
• Deliver utensils, napkins, condiments, and side items as needed.
• Pre-bus tables following the "full hands in, full hands out" standard.
• Refill water for guests on return trips.
• Deliver cakes and pies to the kitchen as needed.
• Ensure guests receive all requested items (e.g., extra dressing, plates) and confirm satisfaction.
• Immediately notify management of any issues involving outside food, beverages, or smoking.
• Communicate additional guest requests to management promptly.

General & Safety Guidelines

• Wear required safety gear, including a safety belt and slip-resistant shoes, at all times.
• Use a hand truck when moving or lifting items over 15 lbs.
• Perform physical tasks in various environments, including lifting, climbing, balancing, and extended standing.
• Lift up to 25 lbs. unassisted; request assistance for heavier items.
• Monitor for wet floors or spills; place warning signs and clean immediately.
• Adjust to weather conditions (e.g., secure umbrellas during wind, place mats during rain).
• Ensure dogs remain clear of entrances and stairways.
• Maintain awareness when carrying trays or bus tubs to prevent accidents.
• Practice "clean as you go" by removing debris and hazards promptly.
• Communicate effectively in English; maintain a friendly and courteous demeanor.
• Always prioritize guest satisfaction.

Physical Requirements

• Ability to lift up to 25 lbs. regularly without assistance
• Ability to respond quickly to sounds
• Ability to navigate uneven terrain or confined spaces safely
• Ability to climb ladders safely
• Ability to work in cold environments
• Ability to wear personal protective equipment for extended periods
• Ability to perform repetitive physical movements including standing, walking, bending, kneeling, twisting, reaching, and pushing

Closing Duties (PM Shift)

• Store tables and chairs and sweep the outdoor patio area
• Clean, restock, and organize the expediter station
• Check in with management throughout the shift for any additional duties, as responsibilities may vary daily

Equal Employment Opportunity

Urth Caff is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, gender identity or expression, national origin, age, disability, protected veteran status, or any other characteristic protected by law. Urth Caff will consider qualified applicants with criminal histories in accordance with applicable laws. Employment is contingent upon verification of the applicant's legal right to work in the United States.