Retail Operations Manager, TurboTax - Dallas-Ft. Worth Metro

divh2TurboTax Retail Location Manager/h2pAs a TurboTax Retail Location Manager, youll be the driving force behind a high-performing, customer-focused local tax preparation center. With energy and purpose, you will lead a cross-functional team of motivated individuals, empowering them to deliver exceptional experiences to customers while ensuring operational excellence of the store. Your team will include Local Tax Experts who provide tax filing services to customers, as well as Concierges, who are a customers first point of contact at TurboTax, experts at guiding customers to the right TurboTax solution for their specific needs./ppFrom guiding Tax Experts through complex situations, to inspiring your staff to deliver a best-in-class customer experience, youll create an environment where every interaction delights customers and reflects the TurboTax brand. This is your opportunity to make a measurable impact - on your stores success, your teams growth, and your communitys ability to get their taxes done easily and with confidence./ppThis role is nonexempt and requires onsite presence at a TurboTax retail location in the Dallas-Ft. Worth metro area in the United States./ph3Responsibilities/h3pLeadership Team Coaching:/pulliProvide ongoing coaching and mentorship to develop team skills and confidence./liliDeliver constructive feedback and recognition that drives engagement and performance./liliConduct performance reviews and set clear, motivating goals for each team member./liliFoster a collaborative, high-energy culture where employees feel valued, supported, and inspired to deliver their best work./li/ulpCustomer Experience Advocacy:/pulliEnsure exceptional customer service and smooth customer journeys, from initial greetings by Concierges to Local Tax Experts filing support./liliPersonally handle escalated customer concerns and ensure swift resolution./liliMonitor and analyze customer feedback to enhance the store experience and implement continuous improvements./li/ulpOperational Excellence:/pulliOversee all store operations, including scheduling, facility compliance, and technology troubleshooting./liliEnsure adherence to company policies, security standards, and regulatory requirements./liliMaintain an organized and welcoming store environment to facilitate efficient operations and an exceptional customer experience./li/ulpStore Performance Management:/pulliOwn and manage the stores PL and key performance indicators (revenue, funnel conversion, operational efficiency, customer satisfaction)./liliAnalyze store-level customer feedback to identify service improvement opportunities and enhance the customer journey./liliPartner with corporate leadership to implement innovative strategies for revenue growth and operational excellence./li/ulpCommunity Engagement:/pulliAdvocate for the store as a trusted, valuable community resource./liliDevelop strong relationships within the local community to promote the TurboTax brand and establish the store as an accessible financial help center./liliParticipate in local events or networking opportunities to attract and retain customers./li/ulpTax Expertise:/pulliLeverage your deep understanding of taxes to personally support customer filings during peak periods or when team support is required./liliGuide Local Tax Experts through complex tax questions, leveraging your knowledge and expertise to ensure accurate, compliant filings./li/ulh3Qualifications/h3p3+ years in retail management, service industry leadership, or customer-facing leadership roles./ppPreferred: Extensive prior experience preparing individual returns./ppPrior experience as a people manager./ppProven success managing KPIs and achieving operational benchmarks./ppExperience handling escalated customer complaints and delivering successful resolutions./ppPreferred: Active credential: EA (Enrolled Agent), CPA (Certified Public Accountant), or Practicing Attorney with strong tax preparation experience and extensive knowledge of tax laws is a plus./ph3Skills Competencies/h3pLeadership: Strong ability to inspire, engage, and develop a team of tax professionals and customer support staff./ppCustomer Centricity: Passionate about delivering wow experiences to customers and fostering loyalty./ppOperational Acumen: Strong command of store operations, including inventory, scheduling, and compliance./ppProblem Solving: Quick decision-making ability, with the agility to address challenges in real time./ppData Analytics: Skilled in using data to assess performance, identify trends, and make informed decisions./ppCommunication: Clear verbal and written communication skills, with the ability to collaborate across all levels (team, peers, corporate)./ppCommunity Engagement: Experience building rapport and credibility within a community to boost presence and trust./ppTech Proficiency: Strong grasp of platforms like Microsoft Office, scheduling tools, and reporting software./ppIntuit provides a competitive compensation package with a strong pay for performance rewards approach. This position may be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs. Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender. The expected base pay range for this position in TX is: $41.50 - $56.00 / hour/p/div