Senior Customer Service Specialist

University of Miami is hiring a Customer Service Representative 3 (H) to receive, review, and address a variety of inquiries, including complaints and information requests. The role guides lower-level staff and handles complex problems across face-to-face, email, phone, and mail channels. The position requires strong communication, discretion with confidential information, and flexibility to work evenings, nights, and weekends as needed. #J-18808-Ljbffr University of Miami