IAM Specialist

The Digital IT Technical Specialist (Level 1) is responsible for the implementation and support of highly secure and resilient information technology solutions and is considered a subject matter expert. Accountable for delivery of technical systems/solutions, plus the architecture and documentation within their area of technical expertise, supporting enterprise and global environments while focused on continuous improvement in support of the IT strategic vision and roadmap.


We are seeking a skilled and experienced IAM Specialist to join our team. The IAM Specialist will play a critical role in designing, implementing, and maintaining our Identity and Access Management solutions, ensuring secure and efficient access control to our systems and applications. The successful candidate will work closely with cross-functional teams and stakeholders to drive the organization's IAM strategy and security posture.


The role focuses on internal workforce identity lifecycle and governance, customer identity integration, and privileged access controls. This role will provide advanced operational support, automation, and architecture input for identity platforms while mentoring junior administrators and contributing to IAM roadmap initiatives.


Responsibilities

• Workforce IAM (Identity Governance & Administration)
  • Engineer and support identity lifecycle processes, access provisioning, certification campaigns, and policy enforcement using SailPoint ISC
  • Integrate enterprise applications, directories, and HR sources into governance workflows
  • Configure and maintain role models, access profiles, and SoD controls
  • Troubleshoot provisioning failures and optimize connector performance
  • Support audit, compliance, and access review initiatives
  • Develop automation and API-driven workflows for lifecycle events
• Customer IAM (CIAM)
  • Implement and maintain authentication and authorization services using Okta
  • Configure SSO, MFA, federation, and lifecycle policies for external users
  • Integrate applications using modern identity protocols (OIDC, OAuth2, SAML)
  • Monitor platform health, troubleshoot user access issues, and tune policies
  • Support secure customer onboarding and digital experience initiatives
• Privileged Access Management
  • Engineer and administer privileged access controls using Delinea
  • Configure vaulting, session controls, and credential rotation
  • Integrate PAM with enterprise infrastructure and applications
  • Support privileged access reviews and audit evidence collection
  • Improve least-privilege posture through automation and analytics
• Cross-Domain Engineering
  • Participate in architecture and design reviews for IAM integrations (TDA)
  • Develop scripts, automation, and documentation to improve operational maturity
  • Collaborate with cybersecurity and risk teams on policy enforcement
  • Mentor junior administrators and contribute to knowledge sharing
  • Support incident response and root cause analysis related to identity services
  • Contribute to IAM roadmap planning and continuous improvement initiatives

Qualifications


Required Qualifications


Must be authorized to work in the United States now and in the future without sponsorship

• 4-year University / College Degree and significant technical / business certifications
• Five or more years' experience in Information Technology
• Excellent written and verbal communication and collaboration skills
• Ability to maintain professional and strong relationships with business partners, contractors, and stakeholders
• Demonstrate Agile methodologies and can apply those processes to everyday work
• Hands-on experience administering and configuring:
  • SailPoint ISC or similar identity governance platform
  • Okta or equivalent CIAM/SSO platform
  • Delinea or comparable PAM solution
• Strong understanding of:
  • Identity lifecycle management
  • Access governance models
  • Authentication and federation protocols
  • Directory services (AD/Azure AD/LDAP)
• Experience integrating SaaS and enterprise applications
• Scripting or automation experience (PowerShell, Python, REST APIs)
• Strong troubleshooting and analytical skills
• Experience working in regulated or audited environments
• Demonstrate a high degree of emotional intelligence and organizational awareness
• Available to provide after-hours technical support as needed
• Ability to travel as needed

Preferred Qualifications

• IAM or security certifications (CISSP, CISM, CIAM, SailPoint, Okta, or PAM certifications)
• Experience supporting enterprise IAM transformations or migrations
• Experience designing role-based or attribute-based access models
• Exposure to cloud identity architectures
• Familiarity with Zero Trust concepts

Competencies

• Strategic technical thinking
• Cross-functional collaboration
• Communication with technical and non-technical stakeholders
• Ownership and accountability
• Continuous improvement mindset
• Mentorship and leadership influence

Location Requirements: Onsite in Cleveland Ohio 4 days a week.


Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

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Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.

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