Front Desk Clerk

Organization Description:

Make a meaningful difference in the lives of Oakland youth. At Boys & Girls Clubs of Oakland (BGCO), our mission is to develop our communitys youth into positive contributors to society. We provide programs and services tailored to the needs of todays youth while complementing the efforts of families, schools, and other community-based organizations.

We aim to ensure that every young person has the opportunity to reach their full potential as goal-oriented, responsible, and productive members of society. BGCO currently serves nearly 2,000 youth across three Clubhouse locations in Oakland, providing outcome-driven programming in three key areas: Academic Success, Good Character & Citizenship, and Healthy Lifestyles.

This position will be based at the following Clubhouse:

• Leonard J. Meltzer Branch: 920 24th Street, Oakland, CA 94607

Work hours for this role are as follows:

• Academic Year Hours: 3 - 8pm
• Summer Hours: 8am - 4pm

Job Summary:

The Front Desk Clerk serves as the first point of contact for members, families, visitors, volunteers, and staff at a designated BGCO Clubhouse. This individual is responsible for providing exceptional customer service, maintaining accurate membership records, monitoring facility access, and supporting daily administrative operations to ensure a welcoming, safe, and organized environment.

Primary Responsibilities:

Member and Visitor Services

• Greet members, families, visitors, volunteers, and community partners in a professional and welcoming manner.
• Check youth members and visitors in and out of the Clubhouse.
• Monitor and manage access to the facility, ensuring only authorized individuals enter the building.
• Provide information regarding Club programs, schedules, and events.
• Maintain a clean, organized, and welcoming front desk and lobby area.

Administrative Support

• Answer, screen, and route incoming phone calls in a courteous and timely manner.
• Take accurate messages and provide general information to callers.
• Maintain and update membership records using MyClubHub and other organizational databases.
• Assist with membership registration, data entry, and document filing.
• Support Clubhouse staff with administrative tasks as assigned.

Safety and Operations

• Monitor front entrance activity and help ensure a safe environment for members and visitors.
• Control traffic flow in hallway and reception areas as needed.
• Follow all BGCO policies and procedures related to member safety, confidentiality, and facility operations.
• Report facility, safety, or membership concerns to the appropriate supervisor.

Additional Responsibilities:

• Assist with special events, registration nights, family engagement activities, and Clubhouse initiatives.
• Support membership recruitment and retention efforts through positive customer service.
• Participate in required trainings and staff meetings.
• Perform other duties as assigned by the Branch Director or designated supervisor.

Qualifications:

• High School Diploma or equivalent required.
• Previous customer service, reception, administrative, or youth-serving experience preferred.
• Excellent interpersonal and problem-solving skills.
• Strong verbal and written communication skills.
• Proficiency with basic computer applications, including Microsoft Office and data entry systems.
• Ability to maintain confidentiality and professionalism in a fast-paced environment.
• CPR and First Aid certification (required).

Employment Status: Part Time

Salary Range: $18.00 $20.00 per hour

Benefit Package: Paid Sick Leave, Training