Regional General Manager, Resort Operations

Regional General Manager, Resort Operations

The Walt Disney World Resort is a world-class entertainment and recreation center featuring four theme parks; two water adventure parks; 31 resort hotels (17 owned and operated by Walt Disney World and 14 Disney Vacation Club properties); 63 holes of golf on four golf courses; two full-service spas; ESPN Wide World of Sports Complex; Disney Springs, an entertainment-shopping-dining complex and Disney's Wedding Pavilion. We are looking for a seasoned hotelier with diverse experience for the role of Regional General Manager, Resort Operations. The leader will report to the Vice President of Resort Operations and be directly responsible for 6-8 hotel properties in the portfolio and will lead a team of executives.

The Regional General Manager provides impactful leadership and support to the hotels, driving guest service standards and satisfaction, Cast Member development and engagement, and ongoing enhancement of service and quality improvements at the hotels. The leader will develop strategies to maximize the commercial potential to increase profits, reduce costs and transform our business to achieve world-class experiences to our guests.

Responsibilities

• Provide strategic and operational leadership to executive leaders and their teams
• Have oversight for the P&L performance, cost controls, cast member and guest satisfaction
• Mentor General Managers to ensure successful operation of their hotels; set short-term and long-range goals in tandem with the Executive Team and General Managers to aid and achieve each property's defined performance metrics
• Proactively focus on anticipating diverse needs of our global consumers and ability to translate these needs into meaningful Guest experiences
• Conduct regular property visits to ensure brand and standards are being achieved
• Develop teams focused on improving the Walt Disney World Resort experience and our performance metrics
• Promote the resort experience through deeper levels of integration and leverage strategic support partnerships to provide an exceptional hotel experience and level of service to our guests
• Partner with the resorts line of business team - participate in pilots and promote future focused work
• Embrace change as an opportunity to grow while nurturing skills of change management to help leaders and team through transitions
• Display commitment, enthusiasm, transparency and sensitivity to the team's needs to ensure Cast Members are empowered, positive and engaged

Basic Qualifications

• 7-10+ of proven Operational Executive leadership leading other senior leaders
• Sound business acumen and ability to deliver on key performance indicators, controlling operational costs and driving profitability
• A track record driving change, innovation and service excellence through promoting the overarching strategy
• Experience delivering operational excellence and leading businesses to financial performance with a proactive focus on anticipating diverse needs of our global consumers and ability to translate these needs into meaningful Guest experiences
• Been part of transformational work or service brand transformation as a Hotelier
• The ability to inspire, promote enthusiasm and teamwork
• Passion and commitment to diversity and inclusion including inviting diverse perspectives, fostering an inclusive work environment and supporting workforce diversity
• Experience benchmarking internally and externally to achieve best practices
• Bilingual or multi-lingual preferred

Required Education

• Bachelor's degree in Hospitality or related field

Preferred Education

• MBA or other related Masters degree

The hiring range for this position in Florida is $214,600 to $287,700 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.

About Walt Disney World Resort:

Since opening in 1971, Walt Disney World Resort has played an important role in many childhood and family memories. Today, hundreds of millions of guests from around the globe visit this magical place to enjoy a Disney vacation. Through a combination of creativity, innovation and technology, the resort immerses guests in classic Disney tales and new kinds of family entertainment. Drawing from a rich heritage of storytelling, Walt Disney World Resort cast members bring Disney magic to life through unmatched attention to detail and superior guest service.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney's stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Walt Disney Parks and Resorts U.S., Inc., which is part of a business we call Walt Disney World Resort.

Walt Disney Parks and Resorts U.S., Inc. is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, religion, color, sex, sexual orientation, gender, gender identity, gender expression, national origin, ancestry, age, marital status, military or veteran status, medical condition, genetic information or disability, or any other basis prohibited by federal, state or local law. Disney champions a business environment where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a constantly evolving world.

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