Director of Customer Implementation

Position Overview
Are you a customer implementation leader who knows how to turn a signed contract into a thriving long-term partnership Do you thrive in a fast-paced entrepreneurial environment where youre building the team and the playbook at the same time Join Curantis Solutionsa cloud-native software company built for hospice and palliative careand lead the team that gives our customers a seamless confidence-building start with our software.

About the Role
As our Director of Customer Implementation youll provide day-to-day and strategic leadership for how new customers onboard onto Curantis. Youll manage a team of Implementation Managers personally stay hands-on with key customer implementations and define and refine the methodologies that make onboarding successful and repeatable.

Youll work in close collaboration with our Training team on planning and execution and youll partner with Sales Product Engineering and Customer Success to keep the customer journey aligned from contract through go-live and beyondbringing a blend of operational excellence customer relationship management and technical understanding to every engagement.

This role thrives in our small company culture where everyone wears multiple hats contributes ideas and drives continuous improvement.

What Youll Do

Team Leadership

• Manage and mentor a team of Implementation Managers fostering a culture of continuous learning and improvement
• Support your teams growth through consistent one-on-ones performance conversations goal-setting and quarterly and annual reviews
• Interview candidates and contribute to hiring decisions as the team grows

Customer Implementation & Delivery

• Personally manage a portfolio of key customer implementations from kickoff through go-live serving as a senior point of contact throughout
• Define and implement scalable onboarding strategies and methodologies that drive successful repeatable project delivery
• Allocate resources based on project demands and help clear roadblocks so your team can move fast
• Ensure customers have a positive confidence-building experience during implementation that sets the foundation for long-term partnership

Cross-Functional Collaboration

• Collaborate closely with the Training team on planning and execution to ensure a smooth well-coordinated customer experience
• Work with the Billing team to make sure implementations set customers up for clean claims and a healthy revenue cycle from day one
• Collaborate with Sales Product Engineering and Customer Success to ensure alignment and knowledge transfer throughout the customer lifecycle
• Jump in on company-wide initiativesbecause in a small company everyone contributes beyond their core role

What Youll Need

• 5 years of experience in customer onboarding customer support or customer success including 5 years in a leadership role
• Hospice experienceyou understand the workflows regulations and operational realities our customers face
• Proven experience managing complex customer implementations in a SaaS tech or B2B services environment
• A track record fostering strong partnerships with Sales and Product Management to meet customer needs
• Experience thriving in a technology high-growth start-up environment
• Proficiency with Microsoft Office
• Bachelors degree in Business Communications or a related field

Major Plus

• Palliative care experience alongside your hospice background
• Experience in EHR/EMR or healthcare software
• High-level understanding of claims management and revenue cycle workflows
• Working knowledge of JIRA Service Desk or a similar tool
• Experience using AI-enabled tools to accelerate your work

What Makes You Successful Here
The ideal candidate:

• Knows customer onboarding inside and outthe methodologies the relationships and what makes a launch stick
• Is a strategic and critical thinker who can spot interdependencies between issues and outcomes before they become problems
• Communicates clearly and builds relationships at every level including executive leadership
• Leads and develops people wellcoaching mentoring and managing conflict with a steady hand
• Is an entrepreneurial self-starter who sees problems and fixes them without being asked
• Is flexible and adaptablewhen priorities shift or someone needs help you pivot
• Embraces technology and AI as productivity boosters not threats
• Listens and collaborates well with sales implementation product and support teams

Why Join Curantis

At Curantis your leadership directly shapes whether hospice and palliative care organizations start their journey with us on solid footing. Youll build the team refine the playbook and see the direct impact of your work on organizations serving patients and families in their most vulnerable moments. If you want ownership autonomy and the chance to lead something meaningful in a supportive small-team environment this is it.

Required Experience:

Director