Sales Support Specialist

Position OverviewThe Sales Support Specialist optimizes commercial execution, promotional management, and retail portal administration across major omnichannel retail partners. Serving as the operational backbone for key commercial accounts—including Target, Best Buy, Department Stores, and independent retail channels—this role drives cross-functional alignment between sales, supply chain, and finance. The Specialist establishes consistent reporting frameworks, maintains product lifecycle integrity across retail portals, and streamlines order execution to ensure operational scalability and business continuity.Key ResponsibilitiesChannel Analytics & Commercial IntelligenceSell-Through & POS Reporting: Design, aggregate, and deliver structured POS and purchase order planning reports to track channel performance and inventory health.Consolidated Reporting: Oversee weekly retail POS extraction and dataset formatting, delivering brand-specific performance intelligence to partner teams and enterprise-level reporting to senior leadership.Ad-Hoc Operational Insights: Synthesize complex retail sales data into actionable performance reports for cross-functional brand and account leads.Promotional Optimization & GovernancePromotional Planning Frameworks: Maintain and standardize promotional tracking grids across tier-one accounts, including Target and Best Buy.Post-Event Performance Recaps: Conduct post-promotional ROI analyses using post-event retail POS datasets to evaluate trade spend efficiency and promotional effectiveness.Contract & Portal Governance: Lead end-to-end promotional contract submissions, approval tracking, and compliance within retailer vendor portals.Retail Portal Administration & Catalog GovernanceItem Lifecycle Management: Manage end-to-end item setup, Product Detail Page (PDP) maintenance, and e-commerce content synchronization across retail partner platforms.Deduction & Compliance Audits: Conduct post-audit research and discrepancy reviews to resolve operational compliance issues and reduce financial chargebacks.Price Governance & MAP Compliance: Execute price monitoring workflows and enforce Minimum Advertised Price (MAP/UMAP) compliance across partner channels before, during, and after promotional cycles.Sales Enablement & Account OperationsWorkload & Resource Optimization: Provide operational and administrative enablement across brand portfolios to optimize team bandwidth and streamline workflow execution.Order Execution & Business Continuity: Oversee sample order creation and serve as the primary operational backup for order processing (PE entry) during business travel, guaranteeing zero interruption to order flow.Ad-hoc sales support responsibilities as neededQualifications & RequirementsExperience: 2–4 years in Sales Operations, Sales Support, or Commercial Analytics within CPG, Consumer Electronics, or Retail.Portal Expertise: Direct experience managing tier-one retailer portals preferred (experience with Target Partners Online / POL and Best Buy portals is strongly preferred).Technical Skills: Proficient in Excel or Google SheetsProcess Orientation: Exceptional organizational, and auditing capabilities with high attention to data integrity and process efficiency.Stakeholder Management: Excellent communication skills with a proven ability to collaborate across sales, supply chain, and finance teams.Ability to work independently and in cross-functional teamsAbout De'Longhi:For almost 50 years, we have been creating products with unique designs for our consumers that find their way into the homes of millions of people. Every day around the world, our over 9,000 people give their best, studying innovative solutions and creating products to let our consumers enjoy special experiences and authentic moments. We believe in shaping the world with our hands. We are the Everyday MakersAn international Group with worldwide presenceThe De'Longhi Group, headquartered in Treviso Italy is one of the world's leading players in small domestic appliances associated with the world of coffee, kitchen, air conditioning, and home care, present in over 120 markets worldwide. The Group consists of 5 iconic brands: De'Longhi, Kenwood, Braun, Nutribullet, and Ariete. Click here to learn more about the De'Longhi GroupA local North American headquartersDe'Longhi North America, our North American Regional HQ, consists of the US, Canada, and Mexico markets (a team of around 100). We hold an emphasis on teamwork and collaboration, knowing that we can only achieve more, together. Working within North America gives you a unique opportunity to directly drive results locally, impacting the overall growth of the Group. We pride ourselves on a collaborative, inclusive culture of passionate individuals.What We OfferCompensation: $70,000-$80,000Flexible work structure with 2 days remote per week, and year-round early close FridaysRobust & inexpensive health coverage for you and your family through medical, dental and vision plansFinancial protection through life, accidental death & dismemberment, and long-term disability insuranceA company matching 401k planGenerous paid time off including vacation, personal, sick, company holidays, and bereavement days so you can take the time you needEmployee benefit programs are tailored by country and subject to change as we continually optimize our offerings.Learning & Development:All employees are provided with LinkedIn Learning licenses and unlimited access to LinkedIn Learning's coursesGlobal hub of learning & development resources including global webinars covering a variety of technical, soft skills, and language trainingDe'Longhi Cares:Organized annual volunteer day, donation opportunities throughout the year with local non-profit organizationsOur Core Values:Ambition, Courage, Passion, Competence, Teamwork, Heritage, RespectPlease contact Human Resources at View email address on click.appcast.io if you have any questions regarding the role, compensation or benefits package or if you require a reasonable accommodation to complete a job application, attend an interview, or otherwise participate in the hiring process.