RECEPTIONIST

Job Description

Job Description

FellowshipLIFE is more than a workplace. Every day, our teams across our Life Plan Communities in New Jersey come together with a shared purpose: to serve others with compassion, excellence, and a genuine spirit of hospitality. Whether your role is in healthcare, hospitality, operations, administration, or support services, what you do truly matters. Each team member helps create an environment where everyone feels valued, supported, and encouraged to grow.

As a mission-driven organization, FellowshipLIFE is committed not only to enriching the lives of older adults and those we serve, but also to helping our team members thrive. We believe in creating opportunities for growth, supporting career development, and recognizing the unique strengths each person brings. Here, you’re encouraged to learn, advance, and build a future you’re proud of, all while being part of a team that truly values you and your contributions.

We are currently seeking a warm, professional, and service-driven Receptionist to join our team at Harrogate Village . This role serves as an important first point of contact for residents, families, visitors, and team members and is ideal for someone who enjoys helping others and understands the importance of creating a welcoming and professional first impression.   

Schedule: Every Other Weekend – 1st & 3rd Weekend of Each Month
Hours: 7:00 AM – 3:00 PM

The Receptionist is responsible for providing a warm and professional experience to residents, families, visitors, and team members while supporting the day-to-day operations of the front desk. This position requires exceptional customer service, strong communication skills, attention to detail, and the ability to remain organized and professional in a busy environment.

Guest Experience & Reception

• Greet residents, families, visitors, and team members in a warm, welcoming, and professional manner
• Determine visitors’ needs and notify the appropriate individual of their arrival
• Provide prompt and courteous assistance to residents and guests
• Answer questions and provide directions and information as needed
• Maintain a welcoming and professional front-desk environment

Front Desk Operations

• Answer, screen, and route incoming telephone calls
• Take complete and accurate messages and distribute them promptly
• Check voicemail and appropriately forward calls and messages
• Perform general clerical duties, including data entry, photocopying, scanning, faxing, sorting, and distributing mail
• Monitor office supplies and provide administrative support as needed

Security & Safety Awareness

• Maintain awareness of activity throughout the reception area
• Monitor appropriate security and resident-alert systems
• Respond appropriately to alarms, doors, fire alerts, and other situations within the scope of the position
• Notify appropriate personnel when additional assistance is required
• Maintain confidentiality and follow established policies and procedures

Customer Service & Team Support

• Provide courteous and efficient assistance to residents, families, visitors, and team members
• Communicate clearly and professionally with a diverse population
• Handle questions and concerns with professionalism and good judgment
• Work collaboratively with other departments and team members
• Remain flexible, resourceful, and proactive when unexpected situations arise

• High school diploma or equivalent required
• Minimum of one year of related experience in a fast-paced office environment , preferably in long-term care or healthcare
• Previous receptionist, front desk, or customer service experience preferred
• Excellent verbal and written communication skills
• Strong customer service and interpersonal skills
• Basic computer skills, including Microsoft Office and typing
• Organized, detail-oriented, dependable, and professional
• Ability to work independently and exercise sound judgment
• Comfortable working with older adults, residents, families, and visitors
• Must be reliable and punctual
• Must be available to work the 1st and 3rd weekend of each month from 7:00 AM to 3:00 PM receptionist job description 2

• Consistent every-other-weekend schedule
• Supportive and collaborative team environment
• Team recognition programs
• Professional development and learning opportunities
• Opportunity to make a meaningful impact in the lives of older adults and their families

If you are passionate about customer service, enjoy creating a welcoming experience for others, and are looking for a consistent every-other-weekend opportunity , we invite you to apply and become part of the Fellowship Village team .

FellowshipLIFE is an equal opportunity employer.